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How to contact rundfunkbeitrag (Radio Tax Office) in English?

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Hi,

 

Recently I have had a problem with paying radio tax, so I was trying to call them. Unfortunately, each time I am trying to reach them by phone, and asking for assistance in English, there is no response. Of course, I cannot speak German. 

 

I am also trying to reach them through online contact form, but it is asking for a 10-digit file number (Aktenzeichen), but I only have 9-digit Beitragsnummer.  

 

Is there any third way I can reach them and describe my problem in English? 

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14 minutes ago, bimohan said:

I am also trying to reach them through online contact form, but it is asking for a 10-digit file number (Aktenzeichen), but I only have 9-digit Beitragsnummer.  

 

 

Der Rundfunkbeitrag - Kontakt

 

This GEZ contact form asks for your Beitrragesnummer, which is what you have (9 digits).    Choosing option "Eine Frage zu meinem Beitragskonto stellen".   And use Deepl to translate.  

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