Problems with remaining balance with Alditalk

44 posts in this topic

14 minutes ago, andrew_ysk said:

How do you cut cost  and move on ? i can't do anything (because it was still not clear to me what have just happened.. it was just like a dream) but continue to live my life.

 

You can change to another provider.  Not that there is any guarantee that it will be better.  I have another SIM with Fonic and they will also dump you into a higher data rate if you don't have money in your account to continue a plan.

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Who has not been ripped off by their phone provider ? Part of life. And yes, it sucks.

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Hi Andrew, yes, this happened to me too, albeit it with a different pre-paid provider.

I read a bunch of reviews from other people that had the same experience.  Loaded up so-and-so much per month and the remaining amount suddenly started going missing.  Personally, I had used them for a number of years before I started noticing this.  Used to be that when I would load up €5, it would pair up with the leftover €5 from the €15 I loaded up the month before.  It was a little fishy for a while and I thought it was my own error, somehow.  Then I started trying to load up amounts that would allow me to not have to do it every month and kept founding that I always came up short the next month.  So, I decided to only load up exactly as much as I need.  Luckily for me, I use the small plan which only costs €9.99 but of course the website only allows you to load up in amounts of €5 or €15--I think they do this purposely so they can steal your money!  But, I decided to just start loading up five and then another five, even if it meant going through two transactions.  I'd rather do that then get robbed by them any longer!

The reviews I've read from people complaining about this go back for years.  If there is anything one can do about it, no one seems to have shared it anywhere publicly that I can see.

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On 6/15/2022, 7:25:38, msands said:

Hi Andrew, yes, this happened to me too, albeit it with a different pre-paid provider.

I read a bunch of reviews from other people that had the same experience.  Loaded up so-and-so much per month and the remaining amount suddenly started going missing.  Personally, I had used them for a number of years before I started noticing this.  Used to be that when I would load up €5, it would pair up with the leftover €5 from the €15 I loaded up the month before.  It was a little fishy for a while and I thought it was my own error, somehow.  Then I started trying to load up amounts that would allow me to not have to do it every month and kept founding that I always came up short the next month.  So, I decided to only load up exactly as much as I need.  Luckily for me, I use the small plan which only costs €9.99 but of course the website only allows you to load up in amounts of €5 or €15--I think they do this purposely so they can steal your money!  But, I decided to just start loading up five and then another five, even if it meant going through two transactions.  I'd rather do that then get robbed by them any longer!

The reviews I've read from people complaining about this go back for years.  If there is anything one can do about it, no one seems to have shared it anywhere publicly that I can see.

I see. So i am not the only one.  People get used to it already i think; they think it is just small money small issue, wasting time to bother about it.  just like frog being boiled slowly in luke warm water. 

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So you are complaining that when your data plan finishes and you continue using data you have to pay for on-the-go data with no plan which is very expensive?   Maybe you should have read the terms of service because accepting them.   How about you do not use data when you have no data plan?  It is not rocket science, your phone has a toggle to deactivate data and AldiTalk sends you and SMS two days before it happens.

 

I really fail to understand what you want them to do.

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49 minutes ago, Krieg said:

So you are complaining that when your data plan finishes and you continue using data you have to pay for on-the-go data with no plan which is very expensive?   Maybe you should have read the terms of service because accepting them.   How about you do not use data when you have no data plan?  It is not rocket science, your phone has a toggle to deactivate data and AldiTalk sends you and SMS two days before it happens.

 

I really fail to understand what you want them to do.

No, not about that what you said.
it is something else.

Let me explain (hopefully correct) . what i think is, for my minimum net surfing plan of 3.99 / month of 1 GB data. It said when quota is used up, you still can surf, but at low speed..

Then at the same time, 1 month just reached, and it stopped my net traffic totally. I was not aware of it.. hence i check alditalk app to see what is the problem by checking the balance and date of expiry.  I have noticed it is 0 euro and expired 1 month, hence i topped up 5 euro  via  (can't remember thru aldi app or by phone call). Then i still don't have internet.. when i checked again, it still said 0 euro!.  I was not at home that time.

That's pissed me off.. where is the 5 euro that i just topped up ?  my plan is 3.99euro .. Hence i said it was like a dream.. i wasn't sure what's going on.. but i know 1 thing - the 5 euro i just topped up vanished into thin air.. and i don't have internet to use that whole day (because i was not at home).   I still not sure what really was going on that time.. 

Since 1 month has expired, then i shldn't be able to top up the aldi account anymore, how come i manage to top up 5 euro ?? (i know i have topped up 5 euro, because aldi sms me of the confirmation).  What pissed me off is that i just topped up 5 euro, and it vanished into thin air!  My monthly plan was just 3.99euro !

 

I am not bother with this issue anymore (no time to waste my time on aldi), but i still want to know WHY and what just happened, so that i won't let Aldi has opportunity to repeat the same crooked craft on me again.

 

 

 

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When the data plan expires putting more money is not enough, you have no plan.  You have to go again and choose a new plan.   Otherwise you continue surfing at very expensive no-plan prices.

 

Again, you are failing to understand your contract and you are here calling them names.

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11 minutes ago, Krieg said:

When the data plan expires putting more money is not enough, you have no plan.  You have to go again and choose a new plan.   Otherwise you continue surfing at very expensive no-plan prices.

 

Again, you are failing to understand your contract and you are here calling them names.

 

Ok, you said when the data plan expired, i will have no plan (because need to reactivate them manually), that i understand.
That's could the the reason why i can top up aldi balance via alditalk (i am using expensive traffic cost to top up. successful topping up, that's why it sms me). But i still don't have  internet; when checked (no sure now what method i used to check the balance ) it is 0 euro.
That's was like a dream to me.. I just topped up 5 euro and it is immediately 0 balance.. .. How on earth that happened ??  at least it should be like 4 euro, or 3 euro or 2 euro.. can't be 0 euro straight away ... That's bothersome to me. Can you explain or suggest a reason how can that happened ?  When i said immediately, i meant immediately it is 0 euro (maybe within 2 to 3 minutes time frame).  5Euro used in that short time frame ? or it let me use expensive traffic rate in "minus" and when i topped up 5 euro, it took up all the 5 euro to balance up the "minus" ? if the later is the reason, than that is called "entrapment".


 

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5 EUR with no plan will only last you some minutes or even seconds.   Just some background FB updates or whatever will eat your money.   It is 29c per MB, it is crazy expensive.

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@andrew_ysk

What you need to do to avoid this ever happening to you again: 

  1. deactive mobile data in your phone: https://www.businessinsider.com/how-to-turn-off-cellular-data-on-android
    You also need to deactivate your mobile data every time you travel outside the EU, or you will owe hundreds of € in roaming fees!
  2. top-up the credit on your phone.
  3. book a plan (= Option), e.g Kombi-Paket S: https://www.alditalk.de/kombi-paket-s
  4. switch the AldiTalk payment over to a debit from your bank account, AldiTalk will then simply debit the amount for your plan (if you chose Kombipaket S, 7.99€) every 28 days from your bank account. This means that you will never ever be without a plan again, so this problem can never occur again (unless you don't have 7.99€ in your bank account and the debit therefore bounces - but if that is the case, you have bigger problems): https://www-alditalk-de.translate.goog/bezahlung-per-bankkonto?_x_tr_sl=de&_x_tr_tl=en&_x_tr_hl=en-US&_x_tr_pto=wapp
  5. activate mobile data in your phone again.

By the way, going the "please debit the amount from my bank account every 28 days" is also the only way you can apply to get VAT invoices (= Rechnungen), which you will need as proof for your business expenses if you are using this mobile phone for your business:

62ab2a24788c2_2022-06-1614_59_00-MeinALD

 

62ab2a2835796_2022-06-1615_00_21-MeinALD

 

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On 6/16/2022, 12:59:17, andrew_ysk said:

No, not about that what you said.
it is something else.

Let me explain (hopefully correct) . what i think is, for my minimum net surfing plan of 3.99 / month of 1 GB data. It said when quota is used up, you still can surf, but at low speed..

Then at the same time, 1 month just reached, and it stopped my net traffic totally. I was not aware of it.. hence i check alditalk app to see what is the problem by checking the balance and date of expiry.  I have noticed it is 0 euro and expired 1 month, hence i topped up 5 euro  via  (can't remember thru aldi app or by phone call). Then i still don't have internet.. when i checked again, it still said 0 euro!.  I was not at home that time.

That's pissed me off.. where is the 5 euro that i just topped up ?  my plan is 3.99euro .. Hence i said it was like a dream.. i wasn't sure what's going on.. but i know 1 thing - the 5 euro i just topped up vanished into thin air.. and i don't have internet to use that whole day (because i was not at home).   I still not sure what really was going on that time.. 

Since 1 month has expired, then i shldn't be able to top up the aldi account anymore, how come i manage to top up 5 euro ?? (i know i have topped up 5 euro, because aldi sms me of the confirmation).  What pissed me off is that i just topped up 5 euro, and it vanished into thin air!  My monthly plan was just 3.99euro !

 

I am not bother with this issue anymore (no time to waste my time on aldi), but i still want to know WHY and what just happened, so that i won't let Aldi has opportunity to repeat the same crooked craft on me again.

 

 

 

 

 

I know just what you mean.  I can appreciate the others' attempts to explain or rationalize it, but it still doesn't make sense and isn't right.  You said your money would be gone immediately and I believe that and it's not right. No matter how it is explained away--it is predatory.

What's more, it's not limited to situations where your credit runs out and then you are there without an active subscription for any matter of minutes or days.  I actually started to suspect something like this was happening--that my cellular data was somehow eating the money, even though I had cellular data turned off or was in my home where my phone was connected to my own wi-fi.  So I made extra sure to top up my account before it actually ran out.  I did this for probably 6-7 months.  Every time I got the sms that my credit was about to run out, I loaded up €15 or €5.  In the months that I loaded €15--BEFORE the credit ran out--I was able to use the plan.  But the next month when I would load up €5--BEFORE the plan ran out--the money was always gone and I got a message that there weren't enough funds to activate my phone.  Sometimes I would check my balance on the app right after I loaded up the €15.  After taking the €9.99, there should be at least €5 left.  But every time I checked, there would be a strange amount like €1,22.  How does that make sense?  What am I paying for in such strange amounts, WHILE my plan has been paid for on time and I wasn't roaming or having cellular data on or even using the internet a single time.

 

It is theft, you are right.  All these other circumstances are well and good but the point is that no matter what you do to try to get around being robbed by them, they do it anyway and don't explain what it is for.  If you're a prepaid customer the service is basically zero so good luck trying to get a reasonable answer from them about it.  

 

You're not wrong.  They are crooks.

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3 hours ago, msands said:

You're not wrong.  They are crooks.

 

To add to that accusation, while @PandaMunich may be technically correct, just where in the webpage are the navigations shown necessary to make these changes? FAQs?  They certainly aren't obvious to me and that is by design.

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6 hours ago, catjones said:

 

To add to that accusation, while @PandaMunich may be technically correct, just where in the webpage are the navigations shown necessary to make these changes? FAQs?  They certainly aren't obvious to me and that is by design.

 

I think so too.  They want you to run out of credits so you'll be bumped off the plan and over to the 24 cents/MB rate until they've received your manual top up.  I have even had an argument with them once after they sent me a text stating my top up went in and my data plan was activated again except it wasn't.  They maintained that it might take them a couple of days to actually receive the top up regardless of the text.  I'm letting my Aldi number die now.  I haven't been using it much and you used to just have to top up about once a year but a couple of years ago they started requiring every 3 months and it just adds up in there because I'm not using it.  Last time, I booked a plan for all my credits but lo and behold it didn't work because even though I had plenty of money on it, I still hadn't topped up in 3 months.

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Like, literally, EVERY pre-paid data plan works like that in Germany.   If you are unaware and to you not read the conditions you will be bitten once and you learn the lesson. 

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On 6/14/2022, 5:24:44, andrew_ysk said:

You meant after i used up all my internet mobile data quota, then my balance is 0 eur, but i still can do internet surfing ?

but then when I loaded 5 euro into alditalk acc, Alditalk will immediately deducting from the 5Euro at 0.22cent / MB for the amount of data that i have used before i loaded the 5 euro ? hence the 5 euro became 0 euro within seconds.. ?!

That is outrage!

 

That is 90% correct. You cant use the internet or make calls UNTIL you have something in the Aldi "GUTHABEN" wallet. But Aldi will let you receive calls and SMS "for free" even AFTER the prepaid contract period ends because all incoming calls/SMS are paid for by the caller. 

 

The scam is fully set out in detail in the following extract from my complaint to the European Consumer Centre Germany (Europäische Verbraucherzentrum Deutschland) at http://evz.de  You should cut and paste my description of the two methods (under What happened?) in a complaint of your own.

I got caught by the first method the first time in February, and the second method the second time in May, both this year.

 

Companies operating micro scams on their millions of customers earn 10's of millions of dollars annually. This mass corporate criminality is rampant in Germany because the German politicians are too terrified of the corporate criminals to follow the world leading "Australian Consumer Law" initiative and implement REAL consumer protection in civil and criminal law, and its effective enforcement. 

 

I was the IT forensic engineer responsible for developing software that bought an end to $10's of millions in telecoms fraud annually in Australia in the early 2000's. There is nothing stopping Germany from ending these scams by legislation/enforcement alone. The reason they don't do it is because they do the same corrupt things themselves.   

 

Trader info

 

Name: MEDION AG
E-mail address: medionmobile@medion.com
Website url: https://www.alditalk.de/
Address: Am Zehnthof 77
Postal code: 45307
City: Essen North Rhine-Westphalia
Country: Germany 

 

What happened?
Mobile phone service provider AldiTalk operate an online subscription "tariff scam" involving designed-to-fail capture of prepaid consumer credits uploaded to their web site "Guthaben" wallet. 

The scam occurs in two ways. In both cases the consumer :
1. first buys credit from an Aldi store.
2. uploads the credit onto the AldiTalk web site "Guthaben" wallet.

The first method is as follows:
1. The prepaid mobile phone credit on a consumer selected low cost tariff runs out (eg by using mobile data for internet access).
2. Instead of immediately terminating the consumer's access AldiTalk puts the consumer on the highest cost tariff.
3. AldiTalk immediately proceeds to withdraw funds from the "Guthaben" wallet BY DEFAULT, and without any express direction from the consumer that they NOW agree to being charged at the new (highest) tariff. The consumer cannot direct AldiTalk to stop providing the service and/or not to charge at the higher rate. The consumer must instead turn off their mobile phone data settings to bar their phone from connecting to AldITalk.
4. AldiTalk allows the consumer's phone to download data at the highest tariff until all credit in the "Guthaben" wallet is used up. This can happen in just a few hours or a few minutes.

The second method is as follows:
1. The prepaid mobile phone credit on a consumer selected low cost tariff runs out (eg by using mobile data for internet access).
2. However the consumer already has no credit left in the "Guthaben" wallet, or it was consumed already by the previous method.
3. AldiTalk immediately terminates the consumer's access.
4. The consumer buys new credit from an Aldi store.
5. The consumer uploads the new credit onto the AldiTalk web site "Guthaben" wallet, unaware their mobile phone data access is still enabled.
6. AldiTalk immediately proceeds to withdraw funds from the "Guthaben" wallet BY DEFAULT, and without any express direction from the consumer that they NOW agree to being charged at the new (highest) tariff.
7. The consumer cannot direct AldiTalk to stop providing the service and/or not to charge at the higher rate. The consumer must instead turn off their mobile phone data settings to bar their phone from connecting to AldITalk.
8. AldiTalk deducts credit from the consumer's "Gutahaben" wallet at the highest tariff even as the consumer is trying to select one of the low cost tariffs.

This is a classic "tarrif scam" in which consumer habits are exploited to make it seem a legitimate condition of service. However this is not permitted under Australian Consumer Law, and is not a generally accepted ethical way to deal with electronic funds transfers.

 

 

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Good that it is not allowed under Australian Consumer Law.  When did Australia join the EU?

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11 minutes ago, Krieg said:

When did Australia join the EU?

 

Australia is not a EU member. Is this relevant somehow?

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Folks,

 

Aldi Talk is just one of many pre-paid mvno (mobile virtual network operator) for o2 (Telefonica).  You can port you handy number to a new provider so you (and your contacts) don't lose your existing number.  

 

To port your number to a new provider:  1)  Figure out which provider you are going to move your number to; 2) When activating the new sim card for the NEW provider you are usually asked about porting your old number, make sure you select that you are porting your old number!; 3) You will have to fill out a form for your OLD provider asking them to release your number to be ported; 4) You should get a confirmation letter/email saying the OLD provider received your request; 5) The OLD provider should provide an estimate on when your number will be released for porting.  

 

As with all the pre-paid plans you need to figure out which network (o2, Telefonica, Telekom) has the best coverage in your area, then choose a provider that uses that network.  Once you have decided on a provider you need to figure out which plan the provider offers best fits your needs (monthly data useage, calling and texting).  

 

S. 

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On 6/20/2022, 3:00:03, Krieg said:

Like, literally, EVERY pre-paid data plan works like that in Germany.   If you are unaware and to you not read the conditions you will be bitten once and you learn the lesson. 

 

Sorry? What is the lesson I need to learn? I've learned nothing from this.

 

Aldi are running a subscription scam. I didn't learn that, I had to discover it by becoming their victim. It is not in their terms and conditions that they are running a scam. Even if it was, the terms & conditions must observe state law, which is itself subject to federal law, that must also respect EU law, and all terms and conditions must respect the values and standards set by the UN under the articles of basic human rights. 

 

So what I see in a comment like "...and you learn the lesson", Krieg, is a criminal mindset. You are projecting culpability for the crime onto the victim. You blame the victim for trusting the telco, for believing their lie, The reason you do this it is not because you are ignorant, but because you do the same things yourself. You identify with the perpetrator not the victim, which is exactly the criminal mindset.

 

I will never forget the murderer in psychiatric assessment before trial who told me how his victim "...was ONLY a prostitute", thus condemning himself as being much less deserving of life than her because he was a murderer, but she was ONLY a prostitute.

  

I think your name "Krieg" already speaks volumes about you. The law of "sew and reap" therefore applies.

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