Refund of bank fees

[White Rose of Yorkshire 1,011]

The Bundesgerichtshof decided in April that banks who have charged their customers for having an account must refund the fees. This could be backdated to January 2018.  

 

Apparently when banks sent their customers notice of a change, usually an increase in bank fees, they said „if you don’t complain you agree to the new bank fees.“ The Bundesgerichtshof stated that customers should have actively had the possibility to agree to the said changes, like signing a document etc.

 

One bank said that people who want a refund will then have to pay 7,50 € a month as of October in bank fees. People who do not apply for a refund will pay 5,00 € a month for having an account. This amount will not be increased until Autumn 2024. Some banks have informed  their customers that their account will be closed if they apply to have the money refunded. The Verbruacherzentrale in Baden-Württemberg is considering taking legal action against the banks.

 

Has anyone here actually had a refund from their bank?