Dhl sent back my parcel while I am in vacation

3 posts in this topic

Before leaving Germany for a long vacation, I sent two parcels. One arrived to the country I'm in, and the other one was sent back. 

 

The problem is that there is no one who can receive it in my flat. So the delivery failed, and  instead was sent to a parcelshop. By the time I told a friend to collect it, and sent him the power of attoreny, the parcel was transported again, and now I see : Die Sendung ist in der Region des Empfängers angekommen und wird im nächsten Schritt zur Zustellbasis transportiert.

 

I tried to call them on the number that their bot told me to contact. But unfortunately they only speak German on this line, and my basic German skills cannot follow. I told another friend to help me with the call, but they refuse to talk to him due to data privacy laws.

 

I don't know what to do anymore. All I need to communicate is, please send my parcel to my workplace. 

 

My question is, will they try to send it again after that (because now my friend is alert and ready if it'sdelivered to a parcelshop again)? do they use emails (I couldn't find any on their website, except for advertising)? Can I call dhl UK and tell them to redirect my parcel in Germany?

 

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Can you do anything online yourself?  DHL is just really messed up sometimes.  I had it happen recently that my parcel was supposed to have arrived at the packet shop.  I went to collect it but was told it wasn't there.  According to their online, it had been there but for unknown reasons they had collected it from there and taken it to a city 45 min. drive away.  I could opt online to have it taken back to my local shop.  I was trying to find a way to contact them during this mess but couldn't find an email for them.

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13 minutes ago, LeonG said:

Can you do anything online yourself?  DHL is just really messed up sometimes.  I had it happen recently that my parcel was supposed to have arrived at the packet shop.  I went to collect it but was told it wasn't there.  According to their online, it had been there but for unknown reasons they had collected it from there and taken it to a city 45 min. drive away.  I could opt online to have it taken back to my local shop.  I was trying to find a way to contact them during this mess but couldn't find an email for them.

 Yes, I'm more-or-less in a similar situation, except I'm abroad and my options are very limited. I found some email addresses (pretty sure they are not designated for international shipping issues), but I desperately sent my concern there anyway hoping they forward it to so the specialized office.

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