What is the hausmeister responsible for fixing?

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Hello :) please excuse if this is a dumb question, but...

 

I moved into a new flat at the start of the year, but I have continually had problems with the pipes. First, when I had my washing machine installed, the technician said he did as much as he could but there was a part missing in the wall itself which prevented the full connection and he told me to contact me hausmeister for it. So I did, and the hausmeister added something to the wall, but then told the landlord (falsely) he had done the whole installation. Then, I had my kitchen sink installed, and again the technician said something is not right with the pipes in the wall, and so the sink water doesn't drain properly and the pipes leak. Meanwhile, the toilet has never flushed properly and it requires a plunger every single time. I have contacted my landlord, but the hausmeister has falsely said there is nothing wrong with the pipes. 

 

Essentially, I have the word of 1 creepy hausmeister against 3 independently commission technicians/repairmen -- the independent ones all say only the hausmeister can fix it, and the hausmeister falsely says nothing is broken. I get the feeling the landlord is just trying to skimp on the cost of repairs, because it was similarly an uphill battle to get other damages fixed which occurred before I moved in

 

What can I do in this case? I haven't had a working sink or toilet in 2.5months and I'm really quite fed up. I would now rather pay an independent contractor to fix this ASAP for the sake of time, but I wonder if I can then bill my landlord for it? Surely, they would refuse paying it but legally what is my recourse? I really believe working pipes in the building is a basic minimum. If I go about the route of hiring someone else and then holding them accountable for the costs, what are the legal steps I would need to take to do so?

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If it's a brand new building it seems like those things would still be under warranty with the builder.

 

Yep, Mietverein.

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I endorse the other responses- join the Mieterverein. Take all responses you have had over the issues. Could be reduced rent until fixed, but all needs to be repaired ASAP. Mieterverein can send legal letter to landlord and Hausemeister.

 

Any newbies reading this and renting-Join the Mieterverein now! And read the relavent  threads on renting.

 

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1 hour ago, ExPattheDog said:

...the hausmeister falsely says nothing is broken.

...working pipes in the building is a basic minimum.

 

You bet. Invite your hausmeister to take a dump in your bathroom. Ask him why he is so blatantly taking the piss.

 

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I get it, Mietverein, but is that really the only thing we are allowed to tell OPs?  Like, people come here wanting to know if you have some advice.  Sure, Mietverein is advice, but it really always sounds to me like people are telling the OPs that they are stupid for asking here, which I really don't like.

 

Maybe if someone has an idea how to help the OP or relevant experiences, they should be encouraged to share?  Yes, Mietverein and until then, all other tips welcome?

 

Something along those lines?

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1 hour ago, optimista said:

 

You bet. Invite your hausmeister to take a dump in your bathroom. Ask him why he is so blatantly taking the piss.

 

Just remembered you’re in France!  The Hausmeister could have a dumpez-vous!!

Off topic: Hausmeister ! What a strange word. House master, honestly. Sounds like a tutor at Eton or somewhere.

 

OP: any chance you have legal insurance? That is even more frightening for the average German. ( Hausmeister or not)...

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I kind of agree with Dessa. Whatever happened to sitting down with your landlord with all of the relevant information, photos, etc? That is the person who is taking your money. Leave the Hausmeister out of it. He isn't helping.

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can't she apply for a rent reduction because of the things that need repairing?  Perhaps the first order of business once she's joined the Mietverein? ;) 

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2 minutes ago, dessa_dangerous said:

can't she apply for a rent reduction because of the things that need repairing?  Perhaps the first order of business once she's joined the Mietverein? ;) 

 

Yes, she could but as I always say, better get the stupid problem fixed rather than cut the rent and continue to live with it.  There is a way to get things fixed and take it off your rent.  This is called "ersatzvornahme".  Bit of info here: https://www.promietrecht.de/Mangel/Mangelbeseitigung/Ersatzvornahme/Ersatzvornahme-durch-Mieter-Maengel-beseitigen-Reparatur-beauftragen-E1129.htm

 

Basically, just like with rent reduction, you have to communicate to the landlord in writing that you have a problem, what the problem is, that they have to get it fixed, by date x .. or else.  With the rent reduction, you would then say how much you will reduce the rent, say as of May 1st and with the ersatzvornahme, you would say that you will get it fixed and subtract the cost from your rent.  

 

It may be better to join the mieterverein or talk to a lawyer to cover your ass that you are doing everything by the book.  I would consider it smart to get more than one quote for the work if the landlord later wants to complain that you could have gotten it done cheaper.

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