Inkasso erros

2 posts in this topic

Hey all, I have a few questions about german finance 

 

I've been in Germany 5 years, but I'm still struggling to wrap my head around 2 specific questions:

- is there someplace you can (for free) access your detailed credit report, and any explanation of any derogatory remarks? 

- how can you effectively fight false claims

 

Explaining question 1 in more detail - when I get my schufa, it simply says its good there's no comments. But I have also heard there should be a score attached, and I have never seen this. All I know is my score must be good enough to get a flat, get a phone contract, etc. but apparently not good enough to use Klarna, etc. I want to get a clear picture of my financial / creditworthiness in Germany, but I can't seem to do so. I generally pay bills on time, yet (for example) yesterday my N26 account said they can no longer offer me overdraft because of a change in my credit rating - could be related to the second point

 

Second question, since being here I have had 3 frustrating cases related to Inkasso:

1. I ordered from Zalando and the order never arrived. I spoke with them, filled out a report, etc. and they promised to get back to me. Then instead all of a sudden they sent it to collections. After months of explaining it to Collectia, I eventually gave up and paid the 400 or so euros for the order even though I never got the items. That was a year ago, and Zalando customer service seems to care less, and obviously Collectia doesn't bother to respond either. 

2. I had a contract with FitX and cancelled it - first in person but they said I had to also mail the letter so I did, and then said they never received it... fast forward, sent me to collections, I gave up after months of trying to explain to them I cancelled (I had proof and showed them, they never responded) and finally paid the 300 euros though I felt that was unfair just to stop the legal proceedings. 

3. Now today I'm afraid I have another experience and I am absolutely fed up. I got a letter from Inkasso claiming they sent prior letters (this is the first I received, and I check my mail regularly) on behalf of Vattenfall. Here's the thing -- I have NEVER had a contract with Vattenfall. I have been here 5 years - 2 years in WGs and the contract was in my roomates name, and 3 years in serviced apartments (Orbis/Wunderflats) where electricity was included. So now, even though I never had a contract, Vattenfall is demanding 400 euros by Monday. I have the money and I can pay, but I am getting incredibly frustrated with this pattern here of errors on companies side and collections agencies not caring if the claim is legally valid or not. If I pay this, I will be in the hole of 1,1k euros for products & services I never received or never agreed to. It blows my mind this is actually legal, and I honestly feel extorted at this point. 

- Is there a way I can more effectively fight these claims? emailing & writing letters doesn't work, and because my german is bad, I almost always get hung up on by these companies when I call. 

 

I am especially frustrated these errors seem to have damaged my credit, and that there's essentially nothing I can do about it. Is it the reality that even if a company doesn't provide the products or if you never even agreed to the service, they still have full control over you and can demand money whenever they want? There must be some way for people to flag incorrect claims? 


And anyway I can now restore my credit after these frustrating experiences? 

0

Share this post


Link to post
Share on other sites
40 minutes ago, ExPattheDog said:

Hey all, I have a few questions about german finance 

 

I've been in Germany 5 years, but I'm still struggling to wrap my head around 2 specific questions:

- is there someplace you can (for free) access your detailed credit report, and any explanation of any derogatory remarks? 

- how can you effectively fight false claims

 

Explaining question 1 in more detail - when I get my schufa, it simply says its good there's no comments. But I have also heard there should be a score attached, and I have never seen this. All I know is my score must be good enough to get a flat, get a phone contract, etc. but apparently not good enough to use Klarna, etc. I want to get a clear picture of my financial / creditworthiness in Germany, but I can't seem to do so. I generally pay bills on time, yet (for example) yesterday my N26 account said they can no longer offer me overdraft because of a change in my credit rating - could be related to the second point

 

Second question, since being here I have had 3 frustrating cases related to Inkasso:

1. I ordered from Zalando and the order never arrived. I spoke with them, filled out a report, etc. and they promised to get back to me. Then instead all of a sudden they sent it to collections. After months of explaining it to Collectia, I eventually gave up and paid the 400 or so euros for the order even though I never got the items. That was a year ago, and Zalando customer service seems to care less, and obviously Collectia doesn't bother to respond either. 

2. I had a contract with FitX and cancelled it - first in person but they said I had to also mail the letter so I did, and then said they never received it... fast forward, sent me to collections, I gave up after months of trying to explain to them I cancelled (I had proof and showed them, they never responded) and finally paid the 300 euros though I felt that was unfair just to stop the legal proceedings. 

3. Now today I'm afraid I have another experience and I am absolutely fed up. I got a letter from Inkasso claiming they sent prior letters (this is the first I received, and I check my mail regularly) on behalf of Vattenfall. Here's the thing -- I have NEVER had a contract with Vattenfall. I have been here 5 years - 2 years in WGs and the contract was in my roomates name, and 3 years in serviced apartments (Orbis/Wunderflats) where electricity was included. So now, even though I never had a contract, Vattenfall is demanding 400 euros by Monday. I have the money and I can pay, but I am getting incredibly frustrated with this pattern here of errors on companies side and collections agencies not caring if the claim is legally valid or not. If I pay this, I will be in the hole of 1,1k euros for products & services I never received or never agreed to. It blows my mind this is actually legal, and I honestly feel extorted at this point. 

- Is there a way I can more effectively fight these claims? emailing & writing letters doesn't work, and because my german is bad, I almost always get hung up on by these companies when I call. 

 

I am especially frustrated these errors seem to have damaged my credit, and that there's essentially nothing I can do about it. Is it the reality that even if a company doesn't provide the products or if you never even agreed to the service, they still have full control over you and can demand money whenever they want? There must be some way for people to flag incorrect claims? 


And anyway I can now restore my credit after these frustrating experiences? 

Today or tomorrow do these two things (if cash is tight, maybe just number 1);

1). Look for and join the Verbraicherzentralle.

2).  Look in to and get legal insurance.

 

I can't offer any advice on any one particular legal insurance, you'd need to look into what you get for the price etc.

 

If you want to make the list a round 3, Mietverein.

 

As I've said before, those three things should be listed somewhere on TT under 'things you need to think seriously about - no, seriously, think about if you may need them'.

 

I know people that have had these and never ever, like never ever had to use them. I also know people that really needed them but didn't join or have legal insurance.

 

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now