Constant disconnects with new Telekom line - what can I do?

31 posts in this topic

One question for the experts.

If we switch to the 250 Mbps service, given that the current 100 Mbps service only synched at ~60, are we going to get any speed increase due to super-vectoring technology used?

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probably not...   in my opinion, vectoring seems to introduce problems...

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3 hours ago, lewton said:

One question for the experts.

If we switch to the 250 Mbps service, given that the current 100 Mbps service only synched at ~60, are we going to get any speed increase due to super-vectoring technology used?

First check at telecom website what's the maximum allowed bandwidth at your Adresse. If its say 250 mbps, then you will get 250mbps.

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not true...

 

telekom and all others say "Bis xxMbps"  unless you have 175 available but you order a 100 line...  

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47 minutes ago, vivanco said:

First check at telecom website what's the maximum allowed bandwidth at your Adresse. If its say 250 mbps, then you will get 250mbps.

 

That's not really guaranteed though.  It's advertised as "up to" so you could theoretically get 250 but usually it's a bit less. 

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It does say 250 Mbps, but anyway I am really happy with this 60/20 service I am enjoying at the moment (and the pings!).

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I have a very similar problem. Telekom De says it's not their problem. The house phone wiring is a hotchpotch of sockets and cables everywhere. So I will rewire. What do I need? The incoming termination box is easy to get at. But from what I've discovered so far I might need a through connection Vdü-dsl device. (L-tek website) what is this and if needed what is it. It is inline between the incomer cable and the router. Any help would be much appreciated.

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1 minute ago, Bloodnock said:

I have a very similar problem. Telekom De says it's not their problem. The house phone wiring is a hotchpotch of sockets and cables everywhere. So I will rewire. What do I need? The incoming termination box is easy to get at. But from what I've discovered so far I might need a through connection Vdü-dsl device. (L-tek website) what is this and if needed what is it. It is inline between the incomer cable and the router. Any help would be much appreciated.

While I was writing this, I lost connection once again.

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You can get a Telekom guy to come round and check what is happening with the disruption. I had a similar situation when we upgraded to a different type of router and the Telekom guy came round and dismantled a couple of other connection points. It seemed to sort it.

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I had almost 3 weeks without any disconnects, then it rained a lot for a whole weekend in Hamburg (May 1-2) and the disconnects came back.

At the same time my line started once again synchronizing at various random values.

 

I tried to ask them to do again the exact same thing that they did the first time, because it did fix my line, but they had no idea what they did. :P

Instead they sent a technician and he said there's not much he can do but he still replaced the telephone plug at my home because the previous one was an "O2-Dose" (his words) and switching it to a Telekom one might improve the line. This was last Friday (May 14). Since then I've had 3 disconnects, all of them between 3 and 4 am in the morning. This might not necessarily indicate a problem, because at that time maybe Telekom was simply doing planned maintenance.

I am keeping my fingers crossed for no more disconnects during daytime.

 

The line has synchronized at a respectable 80/30 Mbps. I have set up my Fritzbox to go for maximum stability instead of maximum speed and I don't know if that has any positive impact.

 

Now, I have one question: would it make sense to get a Hybrid connection in order for it to work as a back-up in case the DSL disconnects, or would it create more problems than it would solve?

For example, reading this post from Telekom makes me realize that it might just create issues on a perfectly working line.

 

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