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Betting account hacked

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So someone got into my betting account and placed a lot of bets which all lost. I only bet on Sports , but this person placed quite a few bets on some kind of Casino game called Wolf Gold. Note that most betting sites do not just offer sports , but also Casino , Poker and lots of other ways to lose your money.

I contacted the bookmaker who closed my account  and began an investigation. They replied recently. They say that the same IP address was used for these rouge bets as for all my other bets. What does this actually mean?

They will not accept responsibility for these bets.  They say it was my fault. This is fair enough.

I want to know how to avoid a repetition of this incident.

Cleary someone has hacked into my IP address. How do I prevent this from happening again?

Can I ask them to accept bets only from my computer and no other device?

Thanks 

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If the op has a static ip address everything I am about to say can be discounted. 

 

However, if the op has a normal German residential ISP contract it seems unlikely that bookmaker is correct.  Most, perhaps all, German ISPs reset a user's ip address each day.  This means his IP address will change and the claim that  "the same IP address was used for these rouge bets as for all my other bets" is not correct - unless all the bets were placed on the same day.  An ip address is allocated by the ISP when a modem or router/modem initiates a connection to the ISP and it identifies the (temporary) connection between the ISP and a device (router or modem).  The ip address is freed up when the connection ceases and becomes available for the ISP to give to another device (user).  This is why most retail customers get a different ip address each day (although there is no reason why they should know this).

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@starkebogen, some ISP do give the same IP over and over. A router log could demonstrate this. It is also possible the OP is using internet from a place with fixed IP, like an university.

One possibility is that the hacker does not have direct access to the account, but has access to the computer, for example he found an open port to do remote sessions. Or the OP installed some software which allowed remote access.

 

11 hours ago, colincostello said:

I want to know how to avoid a repetition of this incident.

Cleary someone has hacked into my IP address. How do I prevent this from happening again?

Can I ask them to accept bets only from my computer and no other device?

Thanks

Rule #1 is NEVER EVER store passwords for sites dealing with money on the browser. This means banks, Paypal and online casinos.

Rule #2 is to, as much as it is possible, enable a 2 factor autentication, meaning you always need to enter a code from a second source of identification, for example your mobile phone. This also solves issues with weak passwords.

Rule #3 is avoid at all cost do something related with money from your smartphone (not applicable here?)

Rule #4 is to create an account with low credit limits for those dodgy sites

 

There are also other tricks for desktop computers, like creating a second account for money-related business. Or even a second Windows installation. But those are a bit too much hassle.

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 A computer does not normally have a unique IP address.  If it is connected to a network it will have an IP address which is unique within that network.  That LAN, more accurately the router or the modem, has a unique IP address which identifies it to the Internet and ISP.  These IP addresses are unique within the network they are connected to (i.e. the Internet).  Most computers do not connect directly to the Internat and hence do not have an external IP address.  Even if a computer has an external IP address it strictly identifies the communication component within the computer.  The MAC address is a permanent unique assigned by the manufacturer.    

 

Remember I prefaced my previous post with "If the op has a normal German residential ISP contract".

 

Happy to be corrected.

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ok - I can't really say "I'm sorry" that this happened to you. Consider it "tuition" you paid to learn how to handle yourself and the internet.

 

To avoid this happening in the future - most recommendations have already been given, but I'd like to add one more:

do as much as possible of your personal business offline (in a store) and analog (paying cash).

 

Also, closing that betting account is still the best idea you had - you should really do that, whether or not they give you your money back.

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12 hours ago, colincostello said:

but this person placed quite a few bets on some kind of Casino game called Wolf Gold.

.... 

They say that the same IP address was used for these rouge bets as for all my other bets.

... 

 

I want to know how to avoid a repetition of this incident.

Cleary someone has hacked into my IP address. 

If what you mentioned is true then it might be possible that your computer has a malware that did the betting on your behalf. This kind of attacks is not a new one and can happens. The malware could give a backdoor to your computer through which the hackers can do the betting in your name through your PC without you ever noticing. Try to figure out time when the bet was placed and what your computer be doing at that time. 

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As far as I remember, an IP address is assigned to a computer on what was called a lease. 

The lease time was set at the DHCP server end (is configurable) and once that lease time is up, the DHCP server asks the computer if it still needs the IP address. If it does, say if it is online, the computer keeps it.

 

If we move that into the customer area, the IP address is not assigned to the computer, but the gateway, the router. Any computer on the customer side of the router will get it's IPaddress from the router.

This can get complicated as some people have cable, some DSL, some people using DSL do not have the router on all the time if the phones are not connected to it etc.

I would expect IP to change more with people that turn the router off etc.

 

However, ISP are trackable and if you really feel someone has hacked your account, then that is fraud. Fraud that can be linked to an IPaddress that will be logged somewhere with the provider that assigned it and as far as I know, different providers have different IP ranges.

 

You have to decide of you want to make this a legal thing. Either report the fraud to the police, ask your provider for a lost of IPs you have had over the time of the fraud and check them against the IP the betting website say was used.

The website has very little reason to help you, if fraud is proven they only stand to either lose cash or have to invest time in the case. As such it's possible they ill say they cannot tell you the IP from which the bets were made. If that happens you need to go further. 

 

You may or may not get your cash back depending on how the law is on this. I can't see it being that easy as anyone could use a VPN, log on with the account details and then claim 'it wasn't me'..

 

You have to decide if all this is worth the time and effort it may cost.

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Thanks for all the replies. I will deal with a few now.

Red Midge suggests that family and friends may have been responsible. That was my first thought , but as I live alone , I do not see how that is possible.

Frau fruit sugests I might have a betting problem. Certainly not. My standard bet is 1 pound. If I feel really good about a bet I might go as high as 5 pounds. Hardly excessive.

Furthermore , my account was closed and still is closed . I have not missed it at all. This betting is very much a lockdown activity and as England comes out of lockdown and the days get longer , I am sure my betting  activity will drop sharply. Anyway, it is good for my German  as I listen to the Bundesliga on a Saturday between 15.30 and 17.30. At half time I may place a bet , depending on how a certain game is going. 

Mike Melga suggested a 2 step verification process. I am keen on this as it was also suggested by my bookmaker and I am used to this with my bank accounts.

I will also restore my computer to an earlier time, to try and get rid of any crap stuff inside my laptop.

Finally, I will not leave large balances in my account. At the end of any betting session , I will simply withdraw any money left and the redeposit it next time I log on.

 

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Before you go, was your banking account changed?  In other words, had the scammer won, where would the proceeds have gone?

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7 minutes ago, catjones said:

Before you go, was your banking account changed?  In other words, had the scammer won, where would the proceeds have gone?

I was just about to as the same question. Without that it would make no sense for a scammer to invest the time!

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If it's something like online poker, he could just be losing on purpose to another of his accounts.

Online casino could be similar... meaning the casino is paying someone for it.

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I did wonder why someone would go to all the bother of hacking into my account just to place a few casino bets which could be of no financial benefit to him or her. I can only assume it was just someone who had nothing better to do.

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On 3/17/2021, 9:42:17, SpiderPig said:

A computer has a unique IP address and a unique Mac address...  if I am not mistaken... 

You're mistaken.

MAC Address, yes. IP Address, no.

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