Cancel holiday over corona virus?

382 posts in this topic

I have a cousin working at customer helpdesk in Lisbon's airport. His advice: NEVER book on Expedia or similar! If something goes slightly wrong with the flight, you are fucked!

 

Regarding Ryanair, I had a cancelled flight 3 years ago. They treated us like shit, no hotel, no transport to town, we were kicked out of the airport. They refunded the tickets, but gave no compensation. We used Airhelp and after a year we got our compensation, although of course Airhelp kept a percentage of the refund.

Ryanair, never again!

3

Share this post


Link to post
Share on other sites

Expedia finally sent me a voucher per email. I wrote back and said I wanted a refund. Crickets. The voucher is only good until Dec. 31. If I use it to go home for Xmas, I won't be able to stay for New Year's, too. Argghh! Oh, and they didn't say whether I need to book through them again or the airline. 

1

Share this post


Link to post
Share on other sites
15 hours ago, Space Cowboy said:

You need to keep calling.  As I said previously, LH is deliberately making it difficult to get a refund.  Don’t let them win.

 

Thought I would try calling the Lufthansa help service in the middle of the night but after an hour of waiting in a queue I gave up at 01:30. Also tried complaining that there was no option on their website to get a refund with the online customer feedback, but that does not seem to be working. Bars#!+$%.:angry:

1

Share this post


Link to post
Share on other sites

 

16 hours ago, keith2011 said:

Update:-

Earlier this week I got an email confirming that I will get a refund for the cancelled holiday in Egypt in the next 10 days, it has not yet arrived, waiting and hopping...

 

Today I got an email from Lufthansa saying there had been a change to my flights to the UK in May, with a link to their website for details, where it said one of my flights had been cancelled and I should phone their service centre, there was a further link for more details but that just shows the there and back flights booked with no indication of change or cancellation. Tried phoning the service centre but after some wait I got a recording saying get off the line unless your booking is for the next 72 hours (or words to that effect)!!!!

All I can find on the LH website is options to rebook and claim the €50 Euro discount, nowhere to claim a refund. Anyone got any other info on getting a refund from LH?

Well for the Egypt part thats really great news!! 

1

Share this post


Link to post
Share on other sites
52 minutes ago, fraufruit said:

Expedia finally sent me a voucher per email. I wrote back and said I wanted a refund. Crickets. The voucher is only good until Dec. 31. If I use it to go home for Xmas, I won't be able to stay for New Year's, too. Argghh! Oh, and they didn't say whether I need to book through them again or the airline. 

Is the voucher for flights you had or for package? 😬

0

Share this post


Link to post
Share on other sites
46 minutes ago, keith2011 said:

 

Thought I would try calling the Lufthansa help service in the middle of the night but after an hour of waiting in a queue I gave up at 01:30. Also tried complaining that there was no option on their website to get a refund with the online customer feedback, but that does not seem to be working. Bars#!+$%.:angry:

I tought they only have 8-21.00 tel hours like eurowings

impossible to reach

0

Share this post


Link to post
Share on other sites
10 minutes ago, atinherne said:

Is the voucher for flights you had or for package? 😬

 

Just flight to/from U.S.

 

This

Quote

We have cancelled your reservation. As per American Airline, your ticket(s) is/are non-refundable. However, American Airline is allowing you to use the value of your ticket(s) of 1,043.96USD, towards a new flight booking subject to any possible fare difference. The conditions of the new ticket are · Must be booked on same airline · Ticket(s) are also non-transferable (that is, the same passengers must be on the new ticket) · Origin must be on the same country and any destination. · The new travel must be completed by December 31, 2021 Please remember to quote your itinerary number when you are ready and to call us to use your travel credit.

 

Oh, now I see that I have until Dec 31, 2021.Whoopeee!

1

Share this post


Link to post
Share on other sites
5 minutes ago, fraufruit said:

 

Just flight to/from U.S.

 

This

 

Oh, now I see that I have until Dec 31, 2021.Whoopeee!

Ok so you get a voucher for that amount to use in expedia as you want or has to be for flights again? 😬

0

Share this post


Link to post
Share on other sites

No idea but that is usually all I ever book through them. I do want to go home anyway. I book my rental cars from German sites - sometimes Check24 - much cheaper and with plenty of insurance included.

1

Share this post


Link to post
Share on other sites
27 minutes ago, atinherne said:

I tought they only have 8-21.00 tel hours like eurowings

impossible to reach

Lufthansa claim their service line is open 24/7.

Checked out re-booking but the exact same flights in October this year would cost €60 more, so even with their oh so generous €50 discount for rebooking flights for 2020 it will be more expensive, so they can stick that where the sun don't shine! I want my money back!

1

Share this post


Link to post
Share on other sites
1 hour ago, fraufruit said:

No idea but that is usually all I ever book through them. I do want to go home anyway. I book my rental cars from German sites - sometimes Check24 - much cheaper and with plenty of insurance included.

Wow i didnt know that about check24 

I usually do everythingggggg with expedia

have learnt a lesson 🤪

0

Share this post


Link to post
Share on other sites
2 hours ago, fraufruit said:

No idea but that is usually all I ever book through them. I do want to go home anyway. I book my rental cars from German sites - sometimes Check24 - much cheaper and with plenty of insurance included.

 

Sure, they can get you good prices but they don't help you either when something goes wrong.  Someone I know booked a rental car through check24 with a prepaid credit card.  The rental was fine to withdraw the money from it but when he arrived to pick up the car, they refused him saying it's not a real credit card.  No car, no refund.  No help from check24 either.  He even had the insurance for 100% refund if you are not satisfied.  But of course he couldn't say he was not satisfied with the car because he never got it.  But at least it was cheap and he only lost about 40€

0

Share this post


Link to post
Share on other sites

I used different German sites, not only Check24 who did get my money back once when I had a flat and had to replace the tire myself. The car rental company wouldn't help. Forget which one, maybe Enterprise.

 

I usually rent one for 4 wks. so I shop around a lot.

0

Share this post


Link to post
Share on other sites
46 minutes ago, fraufruit said:

I used different German sites, not only Check24 who did get my money back once when I had a flat and had to replace the tire myself. The car rental company wouldn't help. Forget which one, maybe Enterprise.

 

I usually rent one for 4 wks. so I shop around a lot.

 

I would probably use them too if they were a lot cheaper.  As for flights though, in my experience, you don't save that much by using a booking engine.  I often use them to find which airlines are flying where I want to go and then check with the airlines directly and the price is usually close to the same.  We still didn't hear back from opodo by the way.

0

Share this post


Link to post
Share on other sites

I have always used Sixt in the States somehow it always comes as the best price and all insurances included. 

0

Share this post


Link to post
Share on other sites
8 hours ago, arunadasi said:

I've said that, so many times! I keep breaking my vow...

Ryanair actually worked well until 2017. You were treated like garbage, but they were on time. Somehow, something changed in 2017 that on my typical flights (Munich/Nuremberg to Porto/Lisbon/Faro) they started failing flights. And that one was the last drop! Never again and having been keeping away for 3 years.

0

Share this post


Link to post
Share on other sites
8 minutes ago, MikeMelga said:

Ryanair actually worked well until 2017. You were treated like garbage, but they were on time. Somehow, something changed in 2017 that on my typical flights (Munich/Nuremberg to Porto/Lisbon/Faro) they started failing flights. And that one was the last drop! Never again and having been keeping away for 3 years.

 

My boss uses TAP Portugal a lot be he says they are often delayed.

0

Share this post


Link to post
Share on other sites
1 hour ago, LeonG said:

 

My boss uses TAP Portugal a lot be he says they are often delayed.

That's because it really means

Take

Another 

Plane

2

Share this post


Link to post
Share on other sites

I have a real problem with people ALWAYS looking for the cheapest thing on the market. Remember the old saying, "You get what you pay for?". This herd mentality is stampeding the whole world into the acceptance of low quality products and services and driving good companies into liquidation. In my opinion, these kind of people deserve everything they get..

3

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now