consumer protection in Berlin

7 posts in this topic

I recently brought a car on lease from a Peugeot dealership in Berlin (mod October) and the car has had problems from the first week and has been for repairs 5 times with the dealership (had to deal with some very rude "engineers" but anyway...) and since the last repair the problem still persists.

 

I called them for another appointment and I am being informed that I might now have to pay for the so called "repairs". In light of all this, I am really thinking I should just return this car but  would like to get some help with the contract and know my rights and obligations. I went to the verbrauchtzentrale website for Berlin but they do not seem to have a section regarding cars.

 

I wonder if someone can advise on which agency I can approach regarding this? I have really wasted a lot of time going back and forth with Peugeot and it seems to me that they are taking the piss here.

 

 

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Was it a new car? Have the repairs been necessary for the same problem? If so, I seem to remember a court ruling saying that you are expected to give them 2 attempts to fix the same problem. If it still persists you could return the car.

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1 hour ago, jeba said:

Was it a new car? Have the repairs been necessary for the same problem? If so, I seem to remember a court ruling saying that you are expected to give them 2 attempts to fix the same problem. If it still persists you could return the car.


Thank you for taking the time to reply. Yes, it was a brand new car and there was a downpayment and monthly payments for the lease. The repairs were for the same problem. Thank you for that, I will also look into it. I hope I can find it. The Peugeot customer service is also bad. They never return calls or emails, so has been a frustrating experience to get all the details.

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On 06/01/2020, 12:16:34, AnswerToLife42 said:

After they tried six times to repair the car, I would say get a laywer and return the car.

I found this at the ADAC. https://www.adac.de/rund-ums-fahrzeug/auto-kaufen-verkaufen/neuwagenkauf/rechte-bei-maengeln-neuwagen/

 

Thank you. That is a very useful link. So, a follow up question (perhaps I should start another thread), would anyone happen to know a lawyer (preferably who is sympathetic to English speakers) who may help with this?

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