Rude receptionist at Doctor's office

81 posts in this topic

2 hours ago, LeonG said:

he has patients with cancer whose cancer will spread if they wait but they still have to wait.

Sorry, but I really can't believe this. The virus has not hit us yet.

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24 minutes ago, Acton said:

Sorry, but I really can't believe this. The virus has not hit us yet.

 

So you are saying the doctor is lying?  He seemed to be pretty upset about it.

 

I also heard from a lady I know in the UK whose daughter is completing chemo for breast cancer and now supposed to have surgery to remove what's left of it, that they have postponed her surgery as well due to corona as well as other planned surgeries.

 

edit: I even found this here:  https://osthessen-news.de/n11631861/notfall-plan-fuer-kliniken-geplante-operationen-werden-verschoben.html

 

Notice where it says: " Ab Montag sollen alle planbaren Patienten-Aufnahmen, Operationen sowie Eingriffe in allen deutschen Krankenhäusern auf einen unbegrenzten Zeitraum verschoben und ausgesetzt werden."

 

This was posted on 13.03. so they mean as of Monday the 16th.  I saw my doctor on the 20th.

 

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3 minutes ago, LeonG said:

I also heard from a lady I know in the UK whose daughter is completing chemo for breast cancer and now supposed to have surgery to remove what's left of it, that they have postponed her surgery as well due to corona as well as other planned surgeries.

 

I wouldn't expect much more from the NHS even in good times.

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My father was operated last week (bladder) and he is 80 years old, fortunately the operation went good, but he was kicked out of the hospital a few hours after the surgery because they needed the space.

 

So I think things are not that normal nowadays.

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1 minute ago, Krieg said:

My father was operated last week (bladder) and he is 80 years old, fortunately the operation went good, but he was kicked out of the hospital a few hours after the surgery because they needed the space.

 

So I think things are not that normal nowadays.

 

This is quite normal in the U.S. but not here as you so rightly said.

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10 minutes ago, LeonG said:

So you are saying the doctor is lying?

Not at all Leon. He is probably also caught up in this whirlwind of chaos and confusion. Doctors are only people too.

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I have seen a few specialists last year and this one and everytime they want the referral 🤷🏽‍♀️ For example cardiologist and cardiovascular they want it everytime.

Endocrinologist didnt need it.

HNO also wanted one.

The most interesting part is cardiovascular dr wants a referral from a dermatologist 😬🤷🏽‍♀️

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I scored an appointment with my dentist next week for a necessary procedure. Keeping my fingers crossed.

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7 hours ago, Metall said:

I scored an appointment with my dentist next week for a necessary procedure. Keeping my fingers crossed.

Tbh I´d try to not see dentists at the moment. After all, their drilling and abrading produces exactly that aerosol which may well contain the virus and spreads it all over the place. I wouldn´t want to be a dentist either (but that´s nothing new as it must be terrible to have to bend forward in strenuous posture all day long).

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On 26/03/2020, 13:05:36, lisa13 said:

 

It wasn't needed when I did it last year.  

 

I am starting to get the feeling this person is more obsessed with the receptionist than they are interested in finding treatment.  I simply do not believe there are no doctors available in all of Bremen outside of this particular office.  Sorry.

We do not live in Bremen,  we live up on the north coast 

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I now have an appointment.  The receptionist has been sacked after refusing appointments for everyone apart from her social circle and a man nearly died. Chemist is amazing trying to help everyone. 

Other surgeries will reopen soon as their doctors return from working in hospitals.  We hope to change surgery before all the holiday makers and second home owners return and take up the medical facilities 

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My (unfortunately) vast experience with German healthcare produced some unexpected remarks:

  • The receptionists are rude, they don´t help you and they refuse to/can´t speak English, even in Munich
  • On the other hand, doctors are nice and down to Earth, no superiority complex, at least compared with the assholes in Portugal
  • In general, they treat symptoms, not causes. Simpler and more money to be made, but not good on the long run
  • Absolutely no emotional considerations, they are body mechanics
  • short waiting times in doctor´s office. This was a nightmare in Portugal, but it also improved a lot recently
  • Weird dentist specialization, one for root canal, another for simpler things...
  • no visiting hours on hospital, people can get in and out at any time! Once at 8pm I had a guy entering my room to deliver indian food to the guy next to me!
  • no privacy in hospital, not even a bed curtain separator
  • they find weird that a husband comes with the wife to an appointment. They find those women "weak"
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On 10/15/2019, 9:50:24, rtrtrt said:

I had fever and pain so my Hausarzt recommended I see a specialist. I got an appointment for the Specialist and reached there on time. I started speaking with the receptionist/assistant making the best use of my basic German (I've started with B1.1 in my evening classes). They she handed out to me a form where you have to list your pre-existing conditions. I've had some experiences before where the doctor's office had this form in other languages or provide your some support filling the form if you're not a native, so I asked her is the form was available in English.

 

At this point the receptionist basically lost it. "We speak no English, no Persian here" (I'm Indian), "this is not the right practice for you go find another doctor and pointed towards the door", "the doctor speaks only in German","why did you come here alone?" she basically lost her temper and spoke in a very condescending tone. I told her I am in pain, I have no one in Germany and I will try my best in German. I took the form and used Google translate to fill it to the best of my ability. Sometime later the same assistant herself gave me some quick instructions in perfectly fine English. The doctor was very friendly and spoke great English (even though I had the complete thing already typed out in German for him on Google translate). At the end I thanked the doctor for his services and gave him the feedback that I felt I was treated unfairly by his staff. To which he said a brief "okay" and left.

 

I'm an intra-company transfer and plan to stay in DE for 4 years. I try to be respectful of the local culture, do my best to learn the language along with my job and would consider myself soft spoken.

 

I felt very belittled today, and for something which was a mere question and not a demand. I felt the person determined her reaction based on the way that I look. I really want that no one else should go through this, especially when they are sick. Is there any sort of action I can take?

 

 

 

 

 

 

 

 

 

 

 

I’m so sorry that happened. It was not fair, and in no way did you deserve that. It sounds like the receptionist was very racist. Frankly, the receptionist deserves to be fired or fined because the way she acted was not okay and very, very dangerous (because she works in healthcare, she has an even higher ethical obligation to treat everyone equally and fairly so everyone has access to care). The doctor should have also apologized on her behalf. What you can do, is leave a google review or any other reviews to warn other people & so people can choose to boycott it. I don’t know if there’s anything legally you can do, unfortunately, but I think there should be. With protest, things can change. 

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35 minutes ago, ExPattheDog said:

Frankly, the receptionist deserves to be fired

 

On 6.5.2020, 07:17:47, Henribear said:

The receptionist has been sacked

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On 6.5.2020, 12:06:51, MikeMelga said:

no visiting hours on hospital, people can get in and out at any time!

That´s unusual though unless you´re a private patient with a private room.

On 6.5.2020, 12:06:51, MikeMelga said:

no privacy in hospital, not even a bed curtain separator

Varies between hospitals. Just try a few more :lol:. Or get top-up insurance. Just to give a rough idea: mine costs 57.-/month and covers the balance between what public insurance pays for and the frills I´d want (like e. g. a private room).

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1 minute ago, jeba said:

That´s unusual though unless you´re a private patient with a private room.

No, in 3 separate occasions on normal rooms, 2 different hospitals.

 

1 minute ago, jeba said:

Varies between hospitals. Just try a few more :lol:. Or get top-up insurance. Just to give a rough idea: mine costs 57.-/month and covers the balance between what public insurance pays for and the frills I´d want (like e. g. a private room).

In all my situations, they told me I could have a private room for 50e a night, if it were free. It was never free and I had a privately insured guy next to me.

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@jeba
rtrtrt != Henribear

 

I think these are two different stories and two different receptionists.
 

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37 minutes ago, jeba said:

 

 

good :) I didn't read this whole thread because its so long

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27 minutes ago, pappnase said:

@jeba
rtrtrt != Henribear

 

I think these are two different stories and two different receptionists.
 

unless pappnase is right

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