Rude receptionist at Doctor's office

81 posts in this topic

On 10/16/2019, 9:46:47, optimista said:

. You should have seen them before the Football World Cup a couple of decades ago... 

 

 

This is true. I and my kids experienced all manner or racism when they were small; World Cup 2006 was the absolute turning point -- it was like the flock of a switch, quite extraordinary. Suddenly Germans turned nice! (Obviously not all of them, as you can see!)
Looking back, I wish I had been quicker with the repartee back in the day. My first years here I was just humble and sucked it up. I'm much more assertive now and manage to stand up for myself in such situations.

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On 20.3.2020, 12:23:16, Henribear said:

First of all if we can get an appointment with the gp we are not allowed to leave the waiting room or we lose our appointment.  We are not allowed to request to see the female gp. At the moment the receptionist refuses to allow any appointment until we have self isolated for 7 days despite our being in isolation for over 2 weeks already. However this has been going on since January when I came out of hospital.  I needed my bloods doing again and medication revised. I need to see the nurse first and then the doctor.  I have been refused. Last year I I managed to get my bloods done but I was refused an appointment with the gp to discuss the results. The receptionist offered to get me a prescription for painkillers.  I don't need pain killers. I don't have thyroid glands so I need medication to do their work. This time the receptionist told me to go to the chemist and get a throat spray. My hair is falling out, I'm cold. My skin is drying out, I'm tired, constipated etc etc. All easily rectified if I can speak with a gp. I can get another prescription but its obviously not working now and hasn't been for some time

This is ridiculous. She has no right to refuse you access to the female doctor if that´s the doc you want to see (subject to available appointments). You are entitled to "freie Arztwahl". I´d call the and ask to speak to the doctor so that you can explain the situation. If she refuses threaten to report that doctors office to the kassenärztliche Vereinigung. If that also doesn´t work write a snail mail letter to the doc of your choice. Write "eigenhändig" on the envelope to make sure it will be delivered to him/her personally and not to the receptionist.

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you could start here https://www.endokrinologie-ventzke-bremen.de/index.html

 

jameda.de of course is another resource.  

 

I really have a hard time understanding how/why you've been fobbed off after surgery.  Especially if you have no thyroid you should have been seeing a specialist all along until your hormone levels were corrected. 

 

I don't know about your gp but mine is in NO WAY qualified to handle serious matters like this.  At the very least a specialist in internal medicine is likely to offer better support and knowledge than a general practitioner.  

 

anyway, I don't recommend wasting your time over this horrible receptionist.  Your time and energy would be better spent looking for a specialist, followed by a better hausarzt (again, preferably an internal medicine office since you have ongoing health issues)

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11 hours ago, lisa13 said:

I really have a hard time understanding how/why you've been fobbed off after surgery.  Especially if you have no thyroid you should have been seeing a specialist all along until your hormone levels were corrected. 

 

Yes, it is really quite unbelievable.

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This is just the way things are at this surgery. Nothing like the surgery we went to down south. So another week on and we called back having been in isolation for 3 1/2 weeks. Again I have been refused an appointment. I must isolate for another 7 days in case I have the virus. We pointed out that this is what she said 8 days ago. She asked if we had stayed inside all of this time and not left the house at all. Stupidly I admitted that I walk the dog but meet no one at all. The beauty of living in an isolated location.  She then told me that I have not isolated and I must isolate for 2 weeks as I may have the virus. We asked for an uberwiesung for the specialist but I need to see the gp first and I'm not allowed to see the gp until I've isolated. I have no fever, no cough, in fact none of the symptoms. 

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On 22/03/2020, 09:41:52, lisa13 said:

you could start here https://www.endokrinologie-ventzke-bremen.de/index.html

 

jameda.de of course is another resource.  

 

I really have a hard time understanding how/why you've been fobbed off after surgery.  Especially if you have no thyroid you should have been seeing a specialist all along until your hormone levels were corrected. 

 

I don't know about your gp but mine is in NO WAY qualified to handle serious matters like this.  At the very least a specialist in internal medicine is likely to offer better support and knowledge than a general practitioner.  

 

anyway, I don't recommend wasting your time over this horrible receptionist.  Your time and energy would be better spent looking for a specialist, followed by a better hausarzt (again, preferably an internal medicine office since you have ongoing health issues)

At the moment other surgeries are closed so that the staff can help out st the hospital. I think I'm just going to have to wait this one out. The pharmacy is really helpful

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22 minutes ago, Henribear said:

I admitted that I walk the dog but meet no one at all. The beauty of living in an isolated location. 

 

I accept I know sh*t about this and I am only using my (probably wrong) common sense, but, if you have a compromised immune system as you said before why do you still have a dog at all?    My aunt has as well a weak immune system due to heart problems that almost killed her last year and the first thing the doctor told her was to get rid of her dog, which broke her heart of course, but you have to do what you have to do.

 

Sorry again, not trying to be an aßhole here. And actually I hope I am wrong about it.

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35 minutes ago, Henribear said:

We asked for an uberwiesung for the specialist

 

As far as I know, one doesn't need an Überweisung to see a specialist. I'm not sure about an endocrinologist, though. Anyone?

 

Give up on this doctor.

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1 minute ago, fraufruit said:

 

As far as I know, one doesn't need an Überweisung to see a specialist. I'm not sure about an endocrinologist, though. Anyone?

 

Give up on this doctor.

 

It wasn't needed when I did it last year.  

 

I am starting to get the feeling this person is more obsessed with the receptionist than they are interested in finding treatment.  I simply do not believe there are no doctors available in all of Bremen outside of this particular office.  Sorry.

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3 hours ago, fraufruit said:

As far as I know, one doesn't need an Überweisung to see a specialist. I'm not sure about an endocrinologist, though. Anyone?

Usually, you don´t unless you signed a "Hausarztvertrag". However, some specialists or special ambulances who are high in demand may ask for it in order to cope with the influx of patients.

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Back in the day when we had to pay € 10 quarterly just to visit our Hausarzt, we also had to pay € 10 if we showed up at a specialist with no Überweisung. What does the law now say if I show up at my cardiologist with no Überweisung even if it just for my recommended annual check up?

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In that case I might try to contact my surgeon and/or the hospital where I had the surgery and ask for advice. If it was done in Germany, of course.

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5 minutes ago, fraufruit said:

In that case I might try to contact my surgeon and/or the hospital where I had the surgery and ask for advice. If it was done in Germany, of course.

 

but they are closed.  all closed

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My GP is open for 2 hours a day for emergency patients only. Yesterday, I got  inoculated for pneumonia, as I'm in a high risk category.

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28 minutes ago, fraufruit said:

Back in the day when we had to pay € 10 quarterly just to visit our Hausarzt, we also had to pay € 10 if we showed up at a specialist with no Überweisung. What does the law now say if I show up at my cardiologist with no Überweisung even if it just for my recommended annual check up?

 

32 minutes ago, jeba said:

Usually, you don´t unless you signed a "Hausarztvertrag". However, some specialists or special ambulances who are high in demand may ask for it in order to cope with the influx of patients.

 

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When you call or go to the specialist to make an appointment, you can ask them if they want a referral.  If you already have a cardiologist who is treating you, it's unlikely they'll ask for a referral.

 

Right now everything is pretty much on hold though.  I was at the doctors last week and he said since I'm not an emergency, I should come after easter.  He said all planned surgeries have been postponed and that he has patients with cancer whose cancer will spread if they wait but they still have to wait. I also had a scheduled appointment with the dentist this week and they phoned me and said to call after easter as well since they are only allowed to treat emergencies.

 

It's just not a good time to need something from a doctor right now.

 

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32 minutes ago, LeonG said:

He said all planned surgeries have been postponed and that he has patients with cancer whose cancer will spread if they wait but they still have to wait.

 

ah yes, at least they won't die from corona.  Mission accomplished?  WTF?

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