Rude receptionist at Doctor's office

81 posts in this topic

2 minutes ago, yourkeau said:

Dangerous advice: be very careful with bad reviews, there is no freedom of speech and even if you only state facts it can end you in court anyway. If you want to go that way, do it, bad be very careful with wording. Avoid anything which can be considered as "offense" or "libel".

 

Also, doctors have a right to force their profiles be removed from Jameda, so this makes little sense, actually.

 

 

Jameda changed their policy about doctor removal about 1.5 years ago. Also, Jameda won't approve anything that might be libelous, so there's no danger there. I think you are thinking of less moderated review forums. This guy gets bad reviews, for example.

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1 hour ago, lisa13 said:

 

this is just not true at all IME.  I have witnessed and personally been the beneficiary of countless acts of kindness from all kinds of people, usually in the most mundane ways but also at times where the situation was more urgent.  Over and over again - these experiences have far outnumbered the unpleasant exchanges.

 

I just despair when I read advice that we should all just be preemptively dour and unpleasant.  Of course you can do that, and if it works for you have at it, but I for one would suffer for it far more than I do from the occasional rude encounter, and worse, it would require a constant feeling/expression of internally generated negativity (I think we know I have plenty of that already, thanks) instead of just an occasional blip that swoops in now and then.  Just not a "solution" I can stomach. 

I read an interview the other day with a German woman living in the UK for decades now and she said:

“ the British are too polite to be honest and the Germans are too honest to be polite! „

 

Probably tongue-in-cheek but there‘s an element of truth in it (maybe??).

 

Edit: or was is our Bramble that wrote that?

Now I’ve confused myself!!!

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I definitely learned to wipe the smile off my face in Germany. The amount and way of smiling is a subtle social lubricant. It is different from culture to culture. The Germans tend to think you are mocking them if you smile too much. I got to hear "Du lachst mich aus!" And even "Warum lächeln Sie?" often enough... used to feel the smile draining from my face when it was met with a bemused frown... it was considered inappropriate for the circumstances... then, when I returned to England, my parents would command me to "Smile!" "Why don't you smile?"

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24 minutes ago, optimista said:

I definitely learned to wipe the smile off my face in Germany. The amount and way of smiling is a subtle social lubricant. It is different from culture to culture. The Germans tend to think you are mocking them if you smile too much. I got to hear "Du lachst mich aus!" And even "Warum lächeln Sie?" often enough... used to feel the smile draining from my face when it was met with a bemused frown... it was considered inappropriate for the circumstances... then, when I returned to England, my parents would command me to "Smile!" "Why don't you smile?"

 

I tend to smile almost all the time though and I get other people smiling too.

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They don't make battle axes like that any more. Different era. No point even trying to outdo Ena!

 

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I have a heredity condition that is controlled by medication.  On new years eve I was taken into hospital and released later with medication.  I needed to get to mr gp for tests. I have a low immune system so I do not relish sitting in a hot crowded waiting room for 2 hours. The receptionist said it was that or nothing. We tried to find a new surgery.  I have been in isolation for 3 weeks and my condition is getting worse as I need my meds updating.  Our surgery is the only one open now because of the virus and the receptionist is refusing to allow me to see a gp or the nurse for blood tests. My medication runs out in 10 days the hospital tells me to go to my gp. How can I get to see my doctor and how can I report this vile rude woman

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I also need to say that this is the norm for this woman and she only let's people see the doctor I'd they tell her their problem. Last year she was reprimanded because she was doing this in front of everyone else. Now she closes the door. I am not the only one that she is doing this too. I have called that number and they have referred me to my surgery.  The receptionist also told me to get a certain medication from the chemist.  This is a prescription drug and can not be issued and is not what I need. My illness is managed very well with medication.  My father has it and hes 80. Maybe I wait till I get sick and call an ambulance 

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Go to the Bereitschaftsdienst in your area. Bring your medication packages and previous prescriptions (they give these back to you at the pharmacy). In this particular time, nothing you say to anyone about this woman is going to matter and you need to let it go. Accept that complaints are going to fall on deaf ears now. Otherwise, cover your face with a bandanna and sit in the waiting room. 

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I've had receptionists tell me in the past what their doctor will and wont do only to find out when I asked him, he was fine with it.  Hence, if the receptionist tells me no, not possible etc. I ask her if she can please check with the doctor and I'll call back.  If she flat out refuses to check with the doctor, there is nothing you can do really except make sure you get her name and tell her you will ask the doctor yourself next time you are there to clarify.  If she thinks she might be in trouble, she may want to check with the doctor after all.  If you ever do get to see your doctor and they say that because of your condition you get special treatment, don't have to wait etc., make sure they make a note of it in the computer so the next time you talk to the receptionist, you can tell her to check it.

 

If you don't actually need to see your doctor, you just want a refill on a prescription, you should be able to get it much easier.  I never actually see my doctor these days.  I just phone and ask for a prescription.  Then I stop by later and pick it up and I'm good for another 3 months.  If I need a blood test, the assistants do it and the waiting time is very short.  

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Those pesky aliens coming down to Earth, providing bad service. Your average German would never ...

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On 19.3.2020, 08:53:05, Henribear said:

I do not relish sitting in a hot crowded waiting room for 2 hours. The receptionist said it was that or nothing.

When I went to see a specialist without an appointment I´d had have to wait for about 3 hours. So I simply asked them to put me on the waiting list, went to the next coffee shop after doing a few errands, phoned after 2.5 hourse to see whether it would make sense to return and did when they said I should. Maybe try that next time.

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First of all if we can get an appointment with the gp we are not allowed to leave the waiting room or we lose our appointment.  We are not allowed to request to see the female gp. At the moment the receptionist refuses to allow any appointment until we have self isolated for 7 days despite our being in isolation for over 2 weeks already. However this has been going on since January when I came out of hospital.  I needed my bloods doing again and medication revised. I need to see the nurse first and then the doctor.  I have been refused. Last year I I managed to get my bloods done but I was refused an appointment with the gp to discuss the results. The receptionist offered to get me a prescription for painkillers.  I don't need pain killers. I don't have thyroid glands so I need medication to do their work. This time the receptionist told me to go to the chemist and get a throat spray. My hair is falling out, I'm cold. My skin is drying out, I'm tired, constipated etc etc. All easily rectified if I can speak with a gp. I can get another prescription but its obviously not working now and hasn't been for some time

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Also why am I paying all of this health insurance when I can't get medical help and I'm getting sicker

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So is this the only doctor you can go to?  If L-Thyrox is all you need, any GP should be able to do that.  If you need an endokrinologe, I know there is such a department at MHH Hannover.  It's a bit far for you but once you are in, they will fill your prescription through the mail but they might want you there for blood works or something once per year.

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1 hour ago, Henribear said:

I can get another prescription but its obviously not working now and hasn't been for some time

 

He needs to be re-evaluated.

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1 hour ago, Henribear said:

First of all if we can get an appointment with the gp we are not allowed to leave the waiting room or we lose our appointment.  We are not allowed to request to see the female gp. At the moment the receptionist refuses to allow any appointment until we have self isolated for 7 days despite our being in isolation for over 2 weeks already. However this has been going on since January when I came out of hospital.  I needed my bloods doing again and medication revised. I need to see the nurse first and then the doctor.  I have been refused. Last year I I managed to get my bloods done but I was refused an appointment with the gp to discuss the results. The receptionist offered to get me a prescription for painkillers.  I don't need pain killers. I don't have thyroid glands so I need medication to do their work. This time the receptionist told me to go to the chemist and get a throat spray. My hair is falling out, I'm cold. My skin is drying out, I'm tired, constipated etc etc. All easily rectified if I can speak with a gp. I can get another prescription but its obviously not working now and hasn't been for some time

 

My personal advise: try to get in with a specialist (Endokrinologe or Nuklearmediziner). (And of course get a different GP for the future, but right now that is probably impossible) My GP told me it is easier to get an apointment with a Nuklearmediziner. In my experience it is better to go try making an apointment in person than over the phone. Its easy to shut someone down over the phone, but if the person is directly in front of you and you can see that they are clearly in need of medical attention it is a different matter ... especialy since other patients are watching. Emphasize that it is an emergency und that you currently cannot visit a GP savely because of your condition. I would go early in the morning and be prepared to wait. Good luck!

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There are few surgeries here, we were trying to change doctor when this virus hit. The other surgeries closed to allow the staff to work in the hospital. My surgery has 3 doctors and a few nurses.

It has this receptionist.  I do know that there is one man who needs medical attention for an old injury who is also being refused.

We have just a few days left till we have been in isolation for another 7 days and we will try again. My husband want to play it by her book. Meanwhile we will look into going to the specialist in hannover but also see if we can find one nearer . I do know that these are strange times and I hope that you are all staying well. Thank you.  I'll let you know if we manage to see my gp this week 

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