Is it possible to sue DHL for their terrible customer service?

21 posts in this topic

On 7/6/2019, 7:39:58, alderhill said:


I sorta feel hostage to DHL, because it's the best of the "OK" bunch. I've mostly had satisfactory experiences with them, but . Still, I've had even worse overall experiences with Hermes, GLS, DPD, etc, who really are utterly -- pardon my French -- shit tier. FedEx and UPS are OK, but usually too expensive for an ordinary nobody like me just sending private (i.e. non business) parcels.

I ordered some English food etc from a shop in Frankfurt a few months ago and it got as far as some clearing warehouse then stayed there.Rung the shop up and he sent me the order again by next day delivery through UPS and he also said to me he only uses DHL because they are the least worst of a bad bunch.


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