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TV channels reset all of a sudden

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I have a Sony 55XD9305. The entire apartment complex gets cable service from Kabel1 (and the only number listed in the lobby is their Berlin number, with automated instructions to switch to digital transmission, which is NOT the issue).

Yesterday morning, on its own, I stopped getting ANY channels, not even German channels. All I saw was "scramble channel" or "weak signal". This had happened at times but only when there was a heavy rain. Can heat cause this condition, too?

I tried going into settings and trying to see if I could reset the channels. When I went to "find channels" automatically, I chose what looked like the name of a satellite or such. It searched and showed 200 channels, but BBC is still missing. I didn't accept the changes, I thought good ol' friends here could help me better. Bitte! 

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The cable companies reshuffle their channels all the time. It's one of the most annoying things about cable TV in Germany IMO.

 

You're right that you have to start a new channel scan. You should chose "Cable (Digital)" or something like that. If BBC is gone after you rescan, they may have dropped the channel or moved it to a different package (for extra payment, of course). You should check their website for more information.

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From an online group, I realized that I am not the only victim of PYUR suddenly changing the settings. Some people on that group www.nebenan.de are asking for help in resetting their receivers so that they can still watch their favorite channels. I am still struggling to find BBC. PYUR's website shows BBC as a free channel (Is that what FTA means?)

I pay nothing extra for the cable connection. I think it is included in the monthly maintenance charges. (Will confirm this today). Is it possible for me alone to switch to a "good" service provider? I have my land line and internet connection from good ol' Deutsche Telekom. 

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Like I said, they mess around with the channel assignments all the time.

 

It's your prerogative to subscribe to Entertain from Deutsche Telekom - I think they call it MagentaTV now - but that would mean paying double for your TV reception, since the cable TV is already included in your rent. If that's important to you.

 

You can't switch cable companies, however - they have a monopoly on any given address.

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FTA means "Free to air".

 

Which came in to common use during the satellite days for TV watching, that you did not have to pay for specifically.

Channels like SKY sports that would ne non-FTA as you pay for them, while channels Like SKY news would be FTA as you do not pay anything to watch them.

 

Obviously any non-pay channel you get over the cable does not come "over the air"  but can still be called FTA as you do not pay for them. 

 

Well I mean everyone pays for the TV license anyway !!

 

Check out the other threads on picking up TV over the internet, to get overseas channels like the BBC, for a very low cost and they will not keep changing things. 

 

 

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We had the same but PYUR told this would happen a couple of times (via smail mail, 3 notifications with colorful leaflets describing what will happen on the night between last Monday and Tuesday) in the last 2-3 months. So while annoying, it was at least in our case known very well in advance.

 

Addition: BBC (World) also went for us. There are a bunch of other free channels (as we just have the basic free pack with) on the other side.

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On 28/06/2019, 09:30:55, El Jeffo said:

Like I said, they mess around with the channel assignments all the time.

 

It's your prerogative to subscribe to Entertain from Deutsche Telekom - I think they call it MagentaTV now - but that would mean paying double for your TV reception, since the cable TV is already included in your rent. If that's important to you.

 

You can't switch cable companies, however - they have a monopoly on any given address.


Jeffo, could it be a software update that does that?  I have Vodafone / Kable DE and usually once or twice a month it 'acts like' it updates and the channels become rearranged. 

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I have no idea why they rearrange them so often - I just know that I have to kick out 10-15 home shopping channels every few months, so I have my suspicions.

 

We have Pyür (formerly Telecolumbus), whose new name alone makes me want to cancel our cable subscription. We went cable-free for a year in favor of Entertain, but we weren't impressed by the features, or lack thereof: specifically, the limit to one recorder per household no matter how many receivers you had and the inability to play content on the recorder receiver on the non-recorder receiver. That was a few years back, so I don't know if they've made any improvements in the meantime.

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I tinkered some more with the set-up. I went to the option "Installation" and somewhere along the line, had to choose between manual search of satellite channels and auto. In the automatic version, I had to select an option of what I think is the satellite, among the options were one Austrian, one Swiss and one was Spanish I thought. When I had earlier chosen Unity Media or such, I lost BBC. I tried again with KabelDeutschland and this time I found BBC. And I have to wade through the list of 200 channels, many repeats of ZDF, Sat1, Pro7 (one HD and one not) including some in Vietnamese, Turkish, Arabic and who cares what else. Worst thing I found is an Indian channel, may be Zee One HD showing ONLY Hindi shows ALL DUBBED INTO GERMAN. Most stomach-churning. Those serials are bad enough in the original, and someone thought of unleashing this torture on German-speaking gullible souls. I am just shocked that there is an audience for this crap large enough to run a whole channel. 

In any case, I had to spend much time deleting repeating channels (many scrambled but I found several that I am used, not scrambled, thankful for that) but at least now I know I can watch the same bad news on BBC, too. Misery in another, more familiar, accent is just so sweet, ain't it? 

Meanwhile, PYUR responded to my email explaining what they did, I didn't bother to go through the details.

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