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Vodafone support in Germany in English

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I need to contact Vodafone Germany on their number 0800 - 27 87 000
from https://kabel.vodafone.de/impressum
But it asks me to enter a customer number which I already did but it can seems to work do I need to enter a special character after ? I don't speak German, can anyone explain for me how to proceed. You can call the number free of charge from Vodafone number, please if you are vodafon user or you already know what to enter to speak to a person after calling the number please help

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