How to send DHL collect

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I need to send a packet back to 1&1 internet company for a refund. 1&1 asked me to send the packet collect freight. I have never done DHL from Germany. What do I say in German to the guy at the DHL shop?

 

Thanks for the translation help

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The magic word is "Unfrei".

 

They'll usually send you a prepaid shipping label, though. Are you sure they haven't offered to do that?

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I can ask them for a prepaid shipping label, though I dont expect much from them, they have been a most uncooperative and unresponsive bunch...but what the heck?

 

Can you tell me whats a prepaid shipping label called in German?

 

Thanks

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