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Need opinions if Hamburg haspa is lying to me

7 posts in this topic

I need help as I am so worried. I am a student at one of the universities in Hamburg from Malaysia. I deposited a cheque/ actually its a bank draft 2 months ago at HASPA. I went every day to ask if my cheque money is in and everyday the HASPA people say not yet. First they said 2- 4 weeks..then after the 4th week they said that my money is held by the Agent bank in Frankfurt. Then after 5-7 weeks of asking them, i found out that the agent is actually, according to them, the Central Bank of Germany and that they are waiting for approval from Malaysian Central Bank. I asked them is there anything I can do at least call them to tell them to hurry up but they said they cant do anything and I cant call the Central Bank. Then My family contacted the bank in Malaysia where the cheque was issued; the cheque agent was Citibank Global and Deutsche Bank Frankfurt. and the Malaysian Bank said that WHAT HASPA said WAS ridiculous!! and that there is no such thing as the bank needs to wait for Approval from Central Bank of Malaysia...I AM SO WORRIED NOW. IS HASPA STEALING MY MONEY?? IS HASPA getting bankrupt and need my money??IT SOUNDS SO FISHY? Should I go to the police? I am SO UPSET> MAKING my stay in HAMBURG like HEll as I really need this money plus now is exam periods and I feel even more stressed out. I am posting this here as I hope someone in this forum knows about banking matters and can help me or advice me what to do now? I really pray someone can help me.

 

Frustrated HASPA customer

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Have you asked to talk to the bank manager and not just the teller? I doubt the police will help you with a banking matter. It probably has to do with international banking and how long it takes to get funds from Malaysia.

 

Even my checks from the US which has a very fast turn around period get held for a few weeks minimum.

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Don't panic, there is something going on but it's not about the bank lying or trying to steal your money. It is definitely too long a time and you have every reason to be upset and dissatisfied with the explanation given to you.

 

It's good to post this here because it might give you some perspective. I can imagine how stressed you are!

 

I understand that you need:

 

1) A satisfactory explanation for the lengthy delay.

2) When you can expect the money.

3) What can be done to prevent this delay in the future.

 

Talk to the right person: Ask to see an account manager. If the teller asks you why you want to see them, do not tell the teller your story, instead tell the teller you have a problem with your account and none of the tellers have helped you so far and you need someone in authority to listen to you. You needn't be mean or demanding. Failing that, go see one of the new-accounts clerks, explain your story to them and ask them if they can arrange for a supervisor/manager to help you. I think anyone can understand your desperation - as long as you remain calm.

 

Give information: Tell the manager or agent what you've done on your side by contacting your family and the Malaysian bank, and tell them too how desperate you are. It's fair to say you rely on that money and are stressed about the delay. Don't accuse them of anything, you want their sympathy so they will help you! Then ask them to help you resolve this problem. At the very least someone should personally look into the situation and get back to you within a couple of days.

 

State your expectations: Without being demanding, remember you want their help, tell them what you expect to happen. Tell them you want a better explanation and how to prevent this in the future. Tell them you need to know when the money will be available to you. If the bank manager is sure that the money is on the way, then ask for an advance on the money (or however the banks will frame that arrangement) - they may tell you no, but you have to ask! If they can't give you an advance then ask them what else they can do for you until the money is made available.

 

Talk to your school: There might be something someone there can do to help you. Maybe they can call the bank manager, especially if you haven't been successful in getting a meeting. If the bank knows someone at the school also knows about the problem they might be more helpful. Also, you can't be the first foreign student this has happened to and I suspect there are some solutions out there - you just have to find the people who know about them!

 

And lastly: Shop around for a bank which is better equipped to satisfactorily handle foreign banking needs.

 

Good luck!

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The police don't having anything to do with regulating banks and if they bothered to show up at the bank, they might function to remove you from the bank rather than what you have in mind. Mentioning the police will work against you on so many levels.

 

You are a customer needing assistance, and the person you are talking to is the only one who can help you, try to remember that!

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Yeah,

It depends upon which bank the draft/travellers cheques is to be issued from. When I came here last year I had draft from the Citibank or something which was from Frankfurt and it took them 2-3 weeks to get the money back to my account while my friend had a draft to be issued from another bank in London and it took almost 2 months. So no need to be worried, Sparkasse is not getting bankrupt or stealing your money. :)

 

-macman

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Well, I noticed I received a -ve for this post. however all i said was the truth so i m not ashamed to say what i felt and how i was treated at that time by banking matters. Someone like me will move to Germany and may encounter the same problems. At the end, I managed to find a good Haspa agent who helped me and was very kind. However, before finding this agent, I went through much trouble with different information from the different people in Haspa. The one story I posted here was just one of them. then they had another story told by another agent..but anyways now i have received the money and I thank those who have replied to me to help me. I just hope with this post other people will know the hassle of using cheques in germany. Do it in Spain because i had no problems there but Germany was tough. I think it really depends on the respective country. The best way for Germany is to TT.

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The Haspa are the worst bank in the whole world, with the possible exception of Nigeria. We left them 6 years ago when it took them 7 (seven) working days to transfer money between 2 current accounts at the same bank. In the meantime of course they bounced all sorts of stuff and gobbled up the charges. I took the Überweisungsschein in personally in the morning and was assurred by the manager, a certain Mr. Norbert Z. (Glockengiesserwall) but he's now in the Dammtor branch it would take a maximum of 4 working days and in the meantime nothing would be returned. We are now with a Sparkasse in Niedersachsen and couldn't be happier. Oh yeah another thing. We wanted out of our mortgage because we needed it transferred to another bank as security. I believe this is about the only reason you can get out of fixed 10 year contract. So first they tell us its not possible. I talk to a colleague and lo and behold WISO had just done a program on it saying of course you can get out. Then when the HASPA numpties had finally agreed it was possible, it took them 3 weeks to find the disk (!) with the calculations program for the Vorfälligkeitsentschädigung. Only our highly trained specialists in Altona can use that program. I ask you...Thank god there are now progs all over the internet for doing it.

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