So, I received the letter linked below on Thursday from DHL.
The story is:
In the beginning of Dec I posted my mum and brother an advent calendar each, to my mum's place of work in the UK (staffed daily from 0830 - 1700)
The DHL website claimed they tried to deliver the parcels three times
Neither parcel was delivered by DHL, nor was a delivery slip left. The second and third supposed delivery times and dates the office was staffed.
I phoned the helpline, my mum phoned the helpline - no help, only an automated message
My mum phoned the depot - no help, as she had no delivery slip
I sent an online report/complaint on the DHL website complaining; no response
I Tweeted DHL UK, they told me they can only see what I can see on the DHL website, then told me to complain in Germany, as that’s where I sent the parcels from
A month later, mid January, the two parcels arrived back at my flat in Munich. The delivery driver wanted €10 each for unexplained reasons (language barrier). My partner was home alone and, not understanding, told him we didn't want them back for €20.
Now I receive the attached letters, one for each parcel, demanding more money!
What should I do? What are my options? They never tried to deliver the parcels, and now they want me to pay a ridiculous amount of money to take them back!
My instinct is not to pay. What will happen?
Letter page 1: https://i.imgur.com/GithEYR.jpg
Letter page 2: https://i.imgur.com/BnCXtsI.jpg