I bought a second hand macbook in a online shop called AS GOOD AS NEW.DE in 2018.
It is warrantied 30 months.
And it had problems and I asked them to repair in October 2019 and it is still under warranty.
FInally they didn't repair and they sent it back to me insisting that it was repaired.
And I want to know how I should do in this kind of situation in Germany.
I don't want to use so much money for lawyer or court.
Here are the details what happened.
First they said that I was using the macbook not properly like I was using wrong electricity cable etc and it is outside of warranty condition.
But they were not true.
I asked them to show me the evidences that I was using it improperly and then they stopped saying so.
Then they started saying that they are missing some parts and please wait.
They continue to say so for a couple of weeks.
I asked them to tell me the parts that they are missing and the name of the supplyer.
But they never answered.
And finally almost 8 weeks passed after they received my macbook and they sent it back to me saying that it was repaired.
I think they are violating the contract of 30 months warranty.
Please let me know any advise for this kind of case.
Any adivice is very very appreciated.