Does anyone here have any recent experience with Hallesche—in particular, any experience getting hold of customer service?
A year or two ago we signed up online for their dental insurance (Zahnzusatzversicherung) on the strength of recommendations here and on other websites. Apart from sending in reimbursement forms for teeth cleaning, we've never had any reason to contact them until now. Basically, we're moving abroad and so need to discuss the possibility of keeping our policies, which we would generally prefer to do so that we can keep the coverage level we've accumulated. (According to the fine print it is possible to keep the policies after moving abroad, but only at a different tariff, so we need to know what this tariff is, and to cancel the policies in case it is too high.)
The problem is that Hallesche aren't responding to our queries. They never answer the phone and haven't responded to two queries using their online contact form we've sent in the past month. I guess the next step is a registered letter.
I did some Googling and turned up a review site where people are posting similar complaints. Almost all of the recent reviews say that, while the company had been very good in the past, recently they have become almost completely uncommunicative, even to letters sent Einschreiben/Rückschein. Even requests for reimbursement or certificates of coverage are taking months to process.
Does anyone here know what's up with Hallesche, or have any recent success in getting them to respond to queries?