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  1. Hi all, In April I rented a car from Sixt for 4-5 days... One or two weeks after having returned it, they sent me an email that the car had damages (two scratches). I should answer and fill in an application online. I wrote in that application I did not do any scratch at all and I was very careful in my driving.   Also their employee in sixt in my returning told me that I can go and they will check the car and everything is ok, and unfortunately I did not go to check it with him at that moment. This was my mistake.   After one month in May, they sent me another email that I should pay 1150 euros, including a fee of 7 euros for every month delay.   I called them two days ago and they told me to send them an email in English that I deny all these allegations.    I feel like, since there is much saturation in this field that sixt has found an indirect devious and sneaky way to earn some money by accusing pure people that they have caused damages in the car they rented. I have rented many cars in 6 countries - 2 continents and never happened something similar. And after googling I found out that it is kind of usual for sixt to do so (in Germany more specifically). Somehow they should be in blacklist and I should be more careful before renting.    So I want to ask you what I have to do and how to deal with this. What are my next steps?  In Germany and European Union, is there a kind of protection for pure people if they have these problems with large international companies like sixt or these individuals are completely alone and defenceless? There should be a kind of help without any personal contact with private lawyer, that it would be very expensive.   Do you think it would be useful to turn to the German Federal Ministry of Justice and Consumer Protection or something similar of European Union? Or is there another more direct way people having this kind of problems to ask for help?   After googling and asking some friends knowing a little about laws, I came to the conclusion that I should have the following 4 accusations for them:   1) Unfair Treatment 2) False Claims 3) They caused me Mental Anguish (since all my life and especially the last period I have been living in a quiet, relax and harmonic way with inner peace that disturbed by their false allegations) 4) Loss of Earnings since all this time I have spent - will spend for this issue I could work and earn some money.   Please advise me and thanks in advance.