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  1. I stayed in an Airbnb in Germany and while opening the shower, one pannel of doors shattered to pieces (most likely from the overuse by previous guests). As it was my 1st time experiencing something like this, in utter schock I had absolutely no idea what to do so I didn't claim a refund on the stay or anything.   I reported the incident to the host but he denied responsibility and demanded money for a new shower (same type as the original) and repair costs (approx. 400€) through Airbnb. I've paid the amount to close the case.   Now he wrote me again demanding a lot more money because he couldn't find a handyman who would assemble such a 'cheap' shower for him. I have turned to the Airbnb help centre and they assured me that under their policy I'm not binded to pay the host the full reimbursement. As I'm only a poor student I needed to make sure.   T L ; D R   What does the law in Germany state in cases of damage? Do I have to pay the value of the damaged thing (ie. the value of the doors) or I have to pay the complete process of repair, replacement etc.?   If he has my personal information, would it be easy for him to take a legal action, in case I'd refuse to pay?   I understand him on his part but it's ridiculous that I have to pay for whatever the host comes up with - that is a new shower of different type and labour of a value much more expensive than of the original one. (The original shower was small and not that complicated to assemble on your own)   Thank you soo much for any of your help.
  2. Hi Toytown Germany,     Long story short:   A friend of mine bought herself a flat in a residential splitted into 9 flats. The residential and everything around it was announced as “neu saniert”. The former owner of the residential was also in charge of the Property Management.   Later defects shows off due to that the “neu saniert” was performed with cheapest possible material and unprofessional craftsmanship.     Issues:   The heating system broke due to that the Property Management choose to violate the “wartungsvertrag” by putting the money in their own pocket instead of spending it on the paid for purpose. [Repair price: 4.000 €]   The bath in the bathroom was not correct installed, water were therefore floating through the sealing to the next rooms. [Repair price: 3.000 €]   A waterpipe was incorrect installed and wrong cheap material used. This resulted in a water damage in the basement. [Repair price: 10.000 €]   There are lots of small defects, which could have been avoided by using professionals and proper material. [Repair price: unknown €]       Note:   My friend does not have a Rechtsschutzversicherung due to that above was very unexpected.   The former owner has soon sold off all his flats in the residential and recently a new Property Management has been chosen by the new owners due to dissatisfaction with how the old Property Management did their job.   Question:   What would you suggest my friend to do?