Someone PLEASE help me with this cause we are going crazy!!
In March, we signed up with Kabel& Medien Service for their Telephone and internet package service (200 Mbits). Since day 1, we never received the promised 200 Mbits speed internet. The best we got was between 30-40. We notified them around 5 times or so, sent them pictures of our speed test etc. Twice, a technician came to our place, promising to fix the problem but nothing at the end. The last time he was here, he said there is not much else he can do. There are days that the speed actually drops down to 2 Mbits! We sent an email to this company, asking them to quit our contract since we never got what they promised but they replied back saying, our earliest termination date is March 2019. Our phone service has been dead for the past week and we reported that twice so far. Again, no replies as of today.
Is there a better business bureau or a department of consumer rights that can intervene? No idea if its feasible to hire a lawyer cause it may end up costing us more than what the contract is worth in long run.
Any feedback is highly appreciated.