wikiwebs

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  1. Problems with remaining balance with Alditalk

      Sorry? What is the lesson I need to learn? I've learned nothing from this.   Aldi are running a subscription scam. I didn't learn that, I had to discover it by becoming their victim. It is not in their terms and conditions that they are running a scam. Even if it was, the terms & conditions must observe state law, which is itself subject to federal law, that must also respect EU law, and all terms and conditions must respect the values and standards set by the UN under the articles of basic human rights.    So what I see in a comment like "...and you learn the lesson", Krieg, is a criminal mindset. You are projecting culpability for the crime onto the victim. You blame the victim for trusting the telco, for believing their lie, The reason you do this it is not because you are ignorant, but because you do the same things yourself. You identify with the perpetrator not the victim, which is exactly the criminal mindset.   I will never forget the murderer in psychiatric assessment before trial who told me how his victim "...was ONLY a prostitute", thus condemning himself as being much less deserving of life than her because he was a murderer, but she was ONLY a prostitute.    I think your name "Krieg" already speaks volumes about you. The law of "sew and reap" therefore applies.
  2. Problems with remaining balance with Alditalk

      Australia is not a EU member. Is this relevant somehow?
  3. Problems with remaining balance with Alditalk

      That is 90% correct. You cant use the internet or make calls UNTIL you have something in the Aldi "GUTHABEN" wallet. But Aldi will let you receive calls and SMS "for free" even AFTER the prepaid contract period ends because all incoming calls/SMS are paid for by the caller.    The scam is fully set out in detail in the following extract from my complaint to the European Consumer Centre Germany (Europäische Verbraucherzentrum Deutschland) at http://evz.de  You should cut and paste my description of the two methods (under What happened?) in a complaint of your own. I got caught by the first method the first time in February, and the second method the second time in May, both this year.   Companies operating micro scams on their millions of customers earn 10's of millions of dollars annually. This mass corporate criminality is rampant in Germany because the German politicians are too terrified of the corporate criminals to follow the world leading "Australian Consumer Law" initiative and implement REAL consumer protection in civil and criminal law, and its effective enforcement.    I was the IT forensic engineer responsible for developing software that bought an end to $10's of millions in telecoms fraud annually in Australia in the early 2000's. There is nothing stopping Germany from ending these scams by legislation/enforcement alone. The reason they don't do it is because they do the same corrupt things themselves.      Trader info   Name: MEDION AG E-mail address: medionmobile@medion.com Website url: https://www.alditalk.de/ Address: Am Zehnthof 77 Postal code: 45307 City: Essen North Rhine-Westphalia Country: Germany    What happened? Mobile phone service provider AldiTalk operate an online subscription "tariff scam" involving designed-to-fail capture of prepaid consumer credits uploaded to their web site "Guthaben" wallet.  The scam occurs in two ways. In both cases the consumer : 1. first buys credit from an Aldi store. 2. uploads the credit onto the AldiTalk web site "Guthaben" wallet. The first method is as follows: 1. The prepaid mobile phone credit on a consumer selected low cost tariff runs out (eg by using mobile data for internet access). 2. Instead of immediately terminating the consumer's access AldiTalk puts the consumer on the highest cost tariff. 3. AldiTalk immediately proceeds to withdraw funds from the "Guthaben" wallet BY DEFAULT, and without any express direction from the consumer that they NOW agree to being charged at the new (highest) tariff. The consumer cannot direct AldiTalk to stop providing the service and/or not to charge at the higher rate. The consumer must instead turn off their mobile phone data settings to bar their phone from connecting to AldITalk. 4. AldiTalk allows the consumer's phone to download data at the highest tariff until all credit in the "Guthaben" wallet is used up. This can happen in just a few hours or a few minutes. The second method is as follows: 1. The prepaid mobile phone credit on a consumer selected low cost tariff runs out (eg by using mobile data for internet access). 2. However the consumer already has no credit left in the "Guthaben" wallet, or it was consumed already by the previous method. 3. AldiTalk immediately terminates the consumer's access. 4. The consumer buys new credit from an Aldi store. 5. The consumer uploads the new credit onto the AldiTalk web site "Guthaben" wallet, unaware their mobile phone data access is still enabled. 6. AldiTalk immediately proceeds to withdraw funds from the "Guthaben" wallet BY DEFAULT, and without any express direction from the consumer that they NOW agree to being charged at the new (highest) tariff. 7. The consumer cannot direct AldiTalk to stop providing the service and/or not to charge at the higher rate. The consumer must instead turn off their mobile phone data settings to bar their phone from connecting to AldITalk. 8. AldiTalk deducts credit from the consumer's "Gutahaben" wallet at the highest tariff even as the consumer is trying to select one of the low cost tariffs. This is a classic "tarrif scam" in which consumer habits are exploited to make it seem a legitimate condition of service. However this is not permitted under Australian Consumer Law, and is not a generally accepted ethical way to deal with electronic funds transfers.    
  4. Problems with remaining balance with Alditalk

      Yeah, we're stupid because ALDI deceived us. That's what they think. They think its quite ok to deceive people, and then blame those people for trusting them.    These people are scumbag criminals of the lowest order making an absolute killing from fraud. Make no mistake.
  5. Problems with remaining balance with Alditalk

    This is my experience with ALDI. It's the 2nd time this has happened - last time was in January 2022. I am an Australian IT forensics engineer. Telco scams in Germany are out of control. In Australia subscription scams were outlawed under Australian Consumer Law (&TPA) before smart phones even appeared. ALDI's breach of the GDPR is, IMHO, the segue into a possible criminal act, but I doubt the authorities will want to do anything about a 11€ theft. That's how they get away with it. A little bit at a time. They will act if we all get together and demand an end to mobile phone subscription scams by the DE telco's.   (NB: I have Google Translate'ed from the German...) <QUOTE> Hello AldiTalk, the person speaking to my visually impaired wife today called her "DUMB" because she couldn't hear him. She couldn't hear him because ALDI's cell phone coverage is completely useless in our residential area. When he called our landline number back and before she could even speak, he became even more aggressive and abusive. I offered to take my extremely distraught wife's call and asked him to reply via email.   The original complaint is: "• On May 20th, my 1GB internet option ended and the internet service stopped working as expected. Later that day I uploaded €10 credit. I had access to wifi and didn't have to book an internet option. My mobile data setting was also still on. Although my internet was previously not working on these settings, without my further consent, Aldi immediately relied on my credit and charged me the highest rate, rather than refusing internet service as they had the day before. Two days later my entire credit (over 10 €) was used up. Please refund my entire balance (approx. €11)."   ALDI's reply is: " Your smartphone or tablet constantly connects to the internet in the background to update apps and data. The nearest free WiFi network serves as access. If the contact breaks off, your device uses the mobile Internet via the SIM card. Then you pay 0.24 EUR/MB in the basic tariff. Costs can even arise if you have switched off mobile data on your device. Here's how to avoid it: Please go to "Connections > WLAN > Advanced" or "Mobile Network" in your smartphone's settings. There simply "switch to mobile data" or switch off "WLAN support". Now the automatic switch to the Internet via the SIM card is prevented. Further information can be found in the operating instructions for your mobile phone and the software description for the operating system. Perhaps you would also like to fully enjoy the mobile capabilities of your smartphone? with one of our high-speed Internet offers. Information is available at www.alditalk.de.  We wish you a pleasant day."   ALDI's email reply ignores the complaint. Instead, ALDI's response is an admission of the following: 1. ALDI uses the smartphone function "Automatic switch to the Internet via the SIM card" to create opportunities for ALDI to steal credit from the customer without warning. 2. ALDI refuses to take responsibility for services being automatically reconnected immediately and without warning once the balance is topped up and then their balance being accessed immediately before any "option" can be selected by the customer. 3. If the customer's credit is completely used up and the current "option period" expires, ALDI switches off the service completely and the customer cannot use the SIM card for the Internet. If the phone tries to connect to the internet via the SIM card at this point, the connection will be rejected by ALDI. This leads the customer to believe that if more credit is loaded, they will not be able to use the SIM card until an "option" has been selected. 4. As soon as ALDI credit is topped up by the customer, it is automatically activated again immediately. ALDI immediately uses the credit that has just been topped up at the highest "community" tariff, instead of refusing the connection until the customer selects an "option". 5. For reasons of clarity, ALDI does not allow the customer to select the community tariff. Instead, ALDI forces the customer to use the community tariff. The customer is not even informed about this. This violates the Federal Data Protection Act as this ADLI exploit ONLY exploits customers who are UNAWARE that their service reconnection will result in an immediate use of their credit at the highest "Community" rate before they have a chance to select an "Option". 6. This ALDI exploit forces the customer to unnecessarily turn off the "automatic switching to the Internet via SIM card" when they run out of credit, for no other reason than to prevent ALDI from stealing their credit. If the customer forgets this, he becomes a victim of the exploit. This exploit typically consumes a month of credit in less than 2 days. Again and again, customers can become victims of this exploit, which ALDI regards as “DUMB”. The above constitutes a well-documented global telephony crime known as "cell phone subscription fraud". It's theft, pure and simple. Therefore, please refund the €11 as requested. Also, please don't call me or my wife "DUMB" or treat us like idiots. <UNQUOTE>