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About punkfan

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  • Location North America
  • Nationality USA/Germany
  1.   Thanks its been a nightmare finding a place to stay though - we're going for a wedding with a 9 month old baby and there isn't a single hotel or (decent) Airbnb anywhere near the city for under 200 euros for that weekend.
  2. Is there some type consumer protection agency or "small claims" court equivalent here in Germany? Do I have any recourse beyond asking TUI, who refuse to cancel the reservation?
  3.   Thanks for the info - what's really strange is that the people I've contacted at TUI basically refuse to admit that this hotel doesn't exist lol. I could try to get my CC company to block the charge but I think that that'll mean that they'll just send me a bill anyway and it could turn into a bigger leagal issue or something...
  4. Hi there - wife and I booked four nights in Wash DC in a particular Marriott hotel through the TUI booking website. We've since found out that this hotel was closed awhile back and now a different hotel that is in no way affiliated with the old one stands in it's place. I've gone back and forth with TUI per email and phone now for like a week and they refuse to admit that the hotel isn't what we booked and they are going to bill me for the entire stay despite us saying that we don't want to stay there. The hotel on our booking confirmation clearly says "Courtyard Marriott DC Dupont Circle" and the hotel we are actually booked at has a completely different name and is not associated in any way with Marriott. What recourse do we have when they bill us to get our money back? Kind of at a loss here and completely frustrated, thanks!