I've been buying quite a few things online but never had to return anything until now.
The last item I've purchased doesn't live up to my expectations and the many reviews I've seen about it so I want to return it to the seller.
If I understood correctly when the item's price is over 40 Euro then I would not have to pay anything for shipping it back.
What I do not understand is how and when I will receive back my money.
Should I first call the online shop before I ship the item back?
Any help appreciated.