ALICE just enabled my DSL connection today and I tried to configure my AVM Fritz 7270 router to use their DSL and landline. Got the DSL working no problem but the landline is a great problem. I called ALICE and they told me that my landline now uses VoIP. I then got frustrated talking to stupid technical people who were "unwilling to support 3rd-party routers" or to provide me with the necessary SIP settings.
Their customer support also told me that I MUST USE THEIR EQUIPMENT WITH THEIR DSL... I told them that I do not, and if she wishes to go down this line I will simply cancel my account and choose another provider - at which point she gave in. I just forked out a lot of money for the AVM 7270 router and don't see why I should be forced to use their crappy equipment. I also told them that if they don't make it easier for me to use the landline, that *THEY* will lose money because I will simply use another VoIP provider..!!
I have struggled for hours trying to get this damn thing working and eventually got it going doing the following:
1) Connected their crappy router just so that I could enter the PIN via my telephone to activate it (unsure if this is necessary but it's what I did).
2) In the web interface I added a new VoIP account under "Einstellungen / Erweiterte Einstellungen / Telefonie / Internettelefonie" with the following settings:
Internettelefonie-Anbieter: andere Anbieter
Internetrufnummer: Telephone number without dialing code
Benutzername, Kennwort: Telephone number with dialing code
( ) Internetrufnummer für die Anmeldung verwenden (unchecked)
3) Then on the "Erweiterte Einstellungen" tab, entered the following information:
(X) weitere Verbindung für die Internettelefonie über DSL nutzen (PVC)
(X) Ich habe Zugangsdaten erhalten (PPP)
(where serial = 10-digit serial on bottom of Alice router, and
MAC = first 6 characters of MAC number on bottom of Alice router)
Kennwort: PIN number sent by Alice
VPI = 1
VCI = 32
Kapselung: (X) PPPoE
4) Reboot router
This creates a second PPPoE connection for the ALICE Landline VoIP which is effectively a "tunnel". This connection ONLY allows VoIP connections for ALICE and if you have other VoIP accounts, you will be unable to connect!!!
Does anyone know how I can get all VoIP accounts working together?
I was also informed that ALICE provide either a VoIP landline or an actual physical landline... is there any way I can persuade ALICE to give me a *real* landline?
As far as I was aware, VoIP is not good for sending faxes, but their technical support says this is bollocks and depends on the equipment... is this true?
As far as I was aware, VoIP is not reliable for emergency numbers etc... is this not a good enough reason for them to provide a real landline?
If I cannot find a bloody solution, is there anywhere where I can get a cheap local German VoIP number that I can configure in my router alongside my other connections and use for faxes too?
Would be great if any of you fellow techies/geeks could help me :-D