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my experiences dealing with Allianz in regards to claims have all been bad ones
Allianz is one of the biggest German insurers, the problem is that the competition is so fierce these days that the insurance companies are all battling to save money wherever they can. One of their first lines of attack is to automatically reject claims and wait and see whether you fight back or not. It's not just Allianz, they're all like that nowadays. Compared with ten or fifteen years ago, the service has deteriorated considerably.
This is just one of the nasty, unexpected, side-effects of intelligent, informed, customers voting with their feet and moving from expensive companies to cheaper competitors - unfortunately, good service costs money!
What's the solution, no idea, perhaps understandably if you consider the way the average German's income/wealth has declined in recent years, the first (only?) thing they look at is the price. My only suggestion would be, don't pick the cheapest offer (not just for insurance) without looking very closely at where the savings are being made to fund it.