I'm trying to help my sister in Landstuhl (near Kaiserslautern) set up her US-bought Dell laptop running Windows XP, bought new about 1 year ago in the US. She ordered T-Com
DSL service, they came out and wired the connection, gave her a T-com Speedport 200 modem, and successfully tested the connection with their computer.
Once she got her user name, password and "number", we tried setting up the new network connection (using the "pppoe" network connection) and connecting. It comes back immediately saying "server not available". We have the "number" to dial for DSL correct, and the password correct (at least I've followed the directions carefully, T-Com said we had entered the password correctly, and they verified that her user name and password are active). The modem box has all the green lights on (LAN, T-DSL
, power). I've turned off all the firewalling that might be blocking information. I couldn't think of anything else - I'm not familiar with DSL, only cable modems.
We finally took her computer and modem into the local Landstuhl T-Com office. They kept the machine and modem overnight to "have a technician look at it". They returned it, telling us there was a problem with the network card, or the protocols or the drivers. We are now here in the states, and I can connect it just fine to my LAN here (routed to a cable modem) here.
Sooo, my questions:
1) Any ideas?
2) We bought the computer here in San Diego for her. There was some sort of notice "not for use in Europe" with it. We assumed this was some legal or export constraint (and promptly ignored it). Has anyone ever heard of the protocols or drivers for US DSL being different than Germany?
3) Is there any reputable company in the Kaiserslautern area who can come to her house and setup/debug the whole system, including her computer? T-com doesn't want to help with the computer (they were actually quite rude, and wrong to boot). I'm now here in SD, and my sister is not real tech savvy, and she is stuck with a 2 year contract.
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