Over the past couple of years I often tried to track parcels sent by DHL, always without success as I mostly received the 'unknown number' message.
Then, earlier this week I sent another package and tried the tracking again.
It actually worked!
It told me the parcel was in transit, then when it reached the destination country, then when it had been delivered.
The link I use is:
If it is an international delivery, remember to tick the "Auslandsendung" box.
It seems that tracking works for "PostPaket" deliveries, as these are assigned the 12 digit number in the format of: xx.xxx xxx.xxx x
THis number should be put into the tracking field without any dots or spaces.
If you only send as 'letter' or 'päckchen" this number is not assigned so I don't believe tracking works.
Finally, any package sent as "Air Mail" automatically gets covered for up to €500 insurance. With my latest package I wanted more insurance, but no matter who I asked, it seems that €500 is the maximum available.
Has anyone ever managed to increase the insurance on mailed packages and, if so, how did you do it?