Ok, i've tried lots of ISPs and haven't been wowed by any over here. So far i've been met with nothing but poor quality service and bad customer service, i've been here almost a year.
I've had this "freenet" for awhile now, which I understand isn't the best around, but I have the fastest connection available for residential purposes.
Lately i've been getting extremely poor ping times and transfer speeds and generally just having a lot of problems. I have no idea what to do about it because everything I do (both for work and play) require a fast internet connection. It took them 3 damn months to set this up in the first place and I was living in hell without internet for 3 months in the summer, lost money/jobs/etc because of my inability to live in an internet cafe, blah blah blah. Long story short: I feel like a hostage. If I was still in Canada, i'd call up my ISP and bitch them out. They'd either fix it (and it would take them about two days max) or i'd get a new ISP (which would take about a week). I know i'm a guest and I should learn the language, but I'm definitely not up able to converse in German yet which makes it more difficult to deal with customer service issues. And I certainly can't just switch providers as I can't have downtime more than a couple of days.
Does anyone have any constructive advice?
I've had "economy" internet back in Canada before that performed better than this apparent "fastest connection available".
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Various ISPs are all terribly slow and buggy
Why is Internet so bad in Germany? What do I do?
T-Online. best ISP around. Have been with them for 15 years. Service hotline speaks English.
Or try this link here on Toytown. These boys sort everything out. Germany is the best country in the world for computer/internet stuff - didn't they invent the whole shebang anyway.
Or try this link here on Toytown. These boys sort everything out. Germany is the best country in the world for computer/internet stuff - didn't they invent the whole shebang anyway.
Wie bitte?
I studied Computer Science at Manchester Univerisity (UK!) in the early 70s: there the "first stored-program computer" in the world had been built in 1949 - the Manchester Mark I. Our opening lectures were given by Tom Kilburn (a Yorkshireman - at my time head of department) who as a student got his PhD for his work on the memory store for the Mark I - the Williams-Kilburn tube. I well remember Tom giving us first lectures on diodes and later moved on to describe the Williams-Kilburn tube. He was a good lecturer who in his quiet style held the audience of students rivited.
Later the concept of virtual memory through paging was invented at Manchester University and implemented on the Atlas computer - the first designed to act as a central computing facility rather than being a test-bed for computer experts. My father (a university crystalographer) was one of the first non-computer scientists to use Atlas - indeed he used the previous Mercury computer as well...
Also from Wikipedia:
Among the Mark I team were mathematicians Conway Berners-Lee and Mary Lee Woods, who would later marry; their son, Tim Berners-Lee, is acknowledged as the inventor of the World Wide Web.
I studied Computer Science at Manchester Univerisity (UK!) in the early 70s: there the "first stored-program computer" in the world had been built in 1949 - the Manchester Mark I. Our opening lectures were given by Tom Kilburn (a Yorkshireman - at my time head of department) who as a student got his PhD for his work on the memory store for the Mark I - the Williams-Kilburn tube. I well remember Tom giving us first lectures on diodes and later moved on to describe the Williams-Kilburn tube. He was a good lecturer who in his quiet style held the audience of students rivited.
Later the concept of virtual memory through paging was invented at Manchester University and implemented on the Atlas computer - the first designed to act as a central computing facility rather than being a test-bed for computer experts. My father (a university crystalographer) was one of the first non-computer scientists to use Atlas - indeed he used the previous Mercury computer as well...
Also from Wikipedia:
Among the Mark I team were mathematicians Conway Berners-Lee and Mary Lee Woods, who would later marry; their son, Tim Berners-Lee, is acknowledged as the inventor of the World Wide Web.
Konrad Zuse was a German engineer and computer pioneer. His greatest achievement was the world's first functional program-controlled computer, the Z3, in 1941 ...
QUOTE (cosine @ Nov 11 2007, 7:31 am) 
If I was still in Canada, i'd call up my ISP and bitch them out.
In Germany this will guarantee you the worst possible service, even if the dolly doesn't put the phone down on you there and then. Germans need to be talked to firmly and tersely, with as many facts (ie. promises missed with dates and names) as you can muster, but never digress from factual statement or make threats or comparisons to what it would be like back home to them. You are not in Canada and the dolly on the phone in Germany couldn't care less if you take your toys and storm off in a huff.
From my experiences I can only say good things about Telekom, after over 8 years with them. Not cheap but very effective and the connection is rock solid, and on the two outages I've suffered in this time they were quick and effective at finding a solution. You can email them in English, and even talk to them in English too although this is a bit more pot luck as not all their operators speak it, and the lines are open 24 hours a day. You can maybe save a few euro up front with the others but a straw poll of the bitching on this forum shows they also have problems sometimes.
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