I'm Australian, not South African, but here are some of the things that have given me culture shock since I moved here four months ago. At the outset, though, let me say that I love Germany and have found the people here (contrary to popular mythology) warm, friendly and anxious to help, though that could be because I live in the rural south, not in a big northern city.
First of all, you probably won't face many of these issues if you're being properly relocated. I accepted money to relocate, where I should have insisted on a relocation service, because of the following:
- I bought the wrong phone, because there are different sockets in the wall and, being in an old house, I got one with an analogue outlet. Of course, I went off and bought a modern phone which I then had to exchange. You have to know what your particular fittings are.
- speaking of fittings, here's a shock to the system: flats are generally rented without fixtures and fittings. No kitchen, no light fittings. I still haven't worked out how to install lights in my place, because the dangly wires scare me.
- ditto bed problems! Nobody told me that when you buy a bed you're basically buying the frame only, and you have to buy the slats that hold the mattress in place separately. I was so excited the day the bed was delivered... until I realised I would be sleeping on an air mattress on the floor for a while yet.
- for these and other reasons, get a fully furnished place to live, if at all possible.
- there is NO culture of customer service whatsoever, at any level. If you get help it's because the individuals themselves are great people, not because they are obliged to help. This week
IKEA delivered said bed plus other furniture. This is more than two weeks after I bought the stuff. Despite all my please ("I'm sleeping on the floor! I'll pay you more for faster delivery!") they would not deliver earlier. I had to fit with their system, not the other way round. When they finally turned up, they brought the wrong stuff. Here's the kicker - the customer service centre called and wanted ME to travel the two hours back to them to bring my receipts in, so they could be certain of exactly what I had bought and what the delivery instructions were. They finally agreed to deliver the right furniture... in another two weeks.
- it took four weeks for the bank to send me the card for the ATM
- the Germans LOVE contracts. It is very hard to find providers who are willing to provide a service without a two year contract and shopping around is very difficult with limited German. I even had to sign a contract to be able to use online banking.
- financial services aren't as sophisticated as in an Anglophone country, whether it's an internet banking service that doesn't show an up-to-the-minute balance or a major store that won't accept a credit card. Security-loving Germany is still a cash-driven economy.
- women's clothing is generally very frumpy, unless you're talking very expensive designer clothing.
Having said all that, if you know what you're getting into and are prepared, this is a wonderful country. The infrastructure is excellent, the country is beautiful and the people are very genuine. I'd heard a lot about Germans being reserved until you get to know them, and then turning into the best friends ever, and it's true. In the whole time I've been here, I've only once found someone unpleasant about my limited German. Mostly they are far more willing to tolerate broken German than we are to tolerate bad English
And the other thing is that being a cheapskate (sorry, being thrifty) is a national virtue. Even the most sour Deutsch Bahn employee will light up like a Christmas tree if they can find a cheaper way for you to travel. Saving money gives them a warm inner glow, which can be enormously helpful.
So plunge in and do it.
Milton