My call to Bank of Scotland at the weekend went like this :
[*]Hallo I would like to open a Save4It account. I am already a BOS current account holder.
[*]That should be no problem what is your address
[*]I am a UK non resident and have an address is Germany
[*]Ah. You need to speak to the international department. I will give you their number.
[*]I ring the number - naturally they are closed on a Sunday.
[*]Monday I telephone the International Departament. Yes you can open a saving account with us. How old is the person applying for the account.
[*]He is 5 weeks old.
[*]Oh we can only open accounts for people over 18
[*]Sorry what do you mean
[*]We are based in Jersey and have different accounts
[*]I see then the person Ispoke to at the weekend gave me the wrong information
[*]It would seem so. However I can give you the UK number to call.
[*]Thanks that is very helpfull
[*]I ring the UK number - Halifax Bank Accounts
[*]Hallo I would like to open a savings account for my son
[*]Oh I am sorry we only deal with Current Account Applications you need to speak to another department. Shall I transfer you.
[*]Yes thankyou
[*]How can I help you.
[*]I would like to open a saving account for my son.
[*]That should not be a problem Could you confirm your address. Ah you have a german address. You will not be able to open account
[*]Sorry what do you mean.
[*]We only deal with people that are resident in the UK
[*]Well I sorry but that is not what your website says. Plus you are happy enough to have me as a current account customer with a german address.
[*]Okay I will have to ask someone if this is possible
[*]I get to listen to elevator music
[*]We shoud be able to open account for you however you will have to pop into a branch with some form of ID eg Birth Certificate or passport ...
And so the story goes. I am bak in the Uk in 2 weeks time. I fly from Munich to Edinburgh on Friday afternoon. I am spending Saturday at a wedding and then flying back on Sunday.
I think that I am going to have a very very busy Saturday morning before going to the wedding.
The joys of opening an account