Computerised underground parking in Neuhausen

Drivers stop the car on a parking lane at the entrance booth to the garage, vacate the vehicle and insert a card into an automatic telling machine. In response to a transponder chip in the card, a range of safety and height checks are carried out before a robot trolley conveys the vehicle to one of four underground storage levels. A total of 284 bays are on hand.
To retrieve the car, the driver simply inserts his card at the paying station and the vehicle is located via its transponder chip before being brought to the surface. The whole process is said to take an average of two minutes.

Had 2 experiences on a weekend where the garage had a car was stuck or a computer malfunction...had to wait an hour each time to get my car (along with everyone else). There is guarentee that if you wait longer than 2 hours to get your car, then you will be reimbursed 100 Euros.

My worse experience was Thursday a week and a half ago. I was on vacation in Spain and I got a call on my mobile from the garage. They said my car has popped up from the garage because it somehow shifted on the platform and everyone is now waiting to get there cars because mine is blocking them. I told them I was in Spain...what do you want me to do?