QUOTE (MoiLV @ May 29 2007, 11:23 am)

DO NOT go to Dr. Bike. I've been there a couple of times and they always do a half-assed job. Just a couple of weeks ago I went to get my light fixed as it had broken off my bike, as well as had the front tire replaced. They mounted the light back on, but never checked the wiring etc. to see if it actually worked. So when I rode it in the dark a few nights ago for the first time, I found that the lights were not working.
They obviously do the bare minimum - the light looked fixed since it was mounted back on, but was not functioning. I also noticed while I was riding it that the chain was also very squeaky - it would've been nice of them just to quickly oil my bike chain, as an added customer service. Needless to say I'll not be going back there.
Just wanted to have a rant and add on to my story here - so I just went back to Dr. Bike to have the light looked at again. I showed him the receipt and told him that I'd only seen the light failure the other day, and automatically he went on the defence.
In German "how am I supposed to believe that you only rode in the dark once since we repaired it? This receipt is from 3 weeks ago.. you could've ridden the bike every night since then for all I know. I can't just believe you and then do everything for free...bladiddy blah blah blah"
This is a fair enough argument, but to accuse me of lying when I look so sweet and innocent is just plain illogical.
Anyways, I insist he have a look at it and he plays with the wires a bit, gets the front light working, but the back light doesn't work still. He takes off the cover of the back light and says, rudely:
"See! The bulbs burnt out. You can't tell me you haven't ridden this in the dark." And I yelled back, "are you calling me a liar? Because that's just bad business. As I said, I rode my bike once at night time, maybe it burnt out then. But the bulb shouldn't burn out even if I had ridden it every evening for 3 weeks."
What a dickhead. I will surely not be going back there EVER! I feel also like printing this thread out and sending it to them, so if any of the rest of you have stories, feel free to jump in.