D-Link DI-604 and DSL modem not getting along

Hello all,

I have tried to search but have not been able to find an answer that works. Here is my problem: TKS

Here's what is going on with the hardware:

I have my laptop and desktop connected to a D-Link DI604 router then on to the DSL Modem. I can connect just fine when wired straight into the modem, once the router is installed nothing works.

I can access the router and have configured it for PPPoE with my username and password (checked numerous times), MTU is @ 1492, Idle time is 0 min., I have cycled the power on and off (modem->router->CPU) and nothing seems to work. All cables are correct (no x-overs) and everything has been checked and re-checked.

I am running a HP Pavillion a1519h Comp. with XP. The router is like named above, brand new, and it was bought from the US. I don't know if it being a US router has anything to do with this but eh, anything could happen. I have also tried my Linksys router with no avail.

Any help would be very much appreciated, I hope to get my X-box live going soon!

US DSL Routers won't work in Germany. Germany uses whats called Annex B, where as the US and many other
countries use Annex A. Perhaps there is a Firmware update to the router that can switch it over to Annex B. If not
then you gotta go buy a German Router, like a Fritzbox 7050,7170 etc.

Again this is not true..

A router is a router.. A Modem/router is something different..

The router should work!

The router the OP is using is a US DSL router with a PPPOE client. This part of the router WILL NOT WORK IN GERMANY...
If there is a way to disable the modem part of it in Firmware, then you would have a chance, by using the TKS provided
device as a "Modem Only Device", and the US router as a "router only device". This setup should work, but just involves
more boxes and connections. Failing that, your only choice to to get a DSL modem/router made for Germany, or use
only the TKS provided device.

From what I read... The OP has connected to the internet direct through his Modem.. Fine!

Then when the Router was inserted it didnt work..

I looked at the D-link site and couldnt find mention of a Modem...

Reread the Post...

Here's another hitch.. The Username & Password should be configured on the MODEM
The Modem should be the device setting-up the call/connection via pppoe (If it is a smart modem)
If its an older type (Dumb modem) that only converts DSL to Ethernet, the the PC's need to setup the connection via PPPOE.
Using this type setup only 1 PC can be connected at a time. Normally if the ROUTER is configured with the PPPOE details,
then it should send the request thru the modem and setup the connetion, but it looks like it can't..

Still, I say the best bet is to get a Modem/router made for the German Market. A fritzbox works great for this and even
has the ports should the OP want to setup a VOIP account. Used FB's can be had on ebay cheaply...

Tosh!

My DSL modem is a D-link DSL-380T. I tried to log into it but my U/N P/W don't work, neither did the typical d-link "admin" log in.

I wasn't aware that my modem was a modem /router, or could be.

I went to dlink.de to grab a firmware upgrade and I have an "E" version not a D or F. I tried to install the firmware on the router with no luck, it won't accept it.

Here I though I was pretty good at the networking game...

I just hope using my Xbox 360 won't increase the complexity of this nightmare.

Stick with the Satellites Gman...

@Higdon
When you remove the router from the setup and go do directly to the modem. How do you actually "Connect" to the Internet?
Is it automatic, or do you have to click on an icon on one of your PC's? Did you install any Software on your PC's that came
from your Internet provider?

Try resetting the router to the factory standard. There might be a reset button to be pressed with a pencil somwhere. This should reset the passwords to access the router.

No, I just go through Windows XP (TCP/IP - DHCP) and I can just plug and play pretty much. I don't use any software, I never received nor installed any.

Right, Now we ALL know its a D_link modem, I agree it needs to be programmed.. I had forgotten that here are a "Few" than need to be done this way... MOST Do not!

Is this the same modem that allows a connection to the internet, One on one?

If so, then insrting the router between Modem and PC, shouldnt cause any issues.. Sorry I am not helping you solve the problem, but we all know what Hardware you have!

G

My apologies... And by the way its Satellites!

goto a command prompt and type ipconfig /all and paste the details here.
Then go into TCP/IP properities. Is there an entry for PPPOE?

Something in this setup is establishing a PPPOE sesson. It has to or there would be no Internet access..
It's either the ISP provided Modem or the Windows XP PC.. Did you configure the ISP provided device
with your username and password? Or did you just plug it in and it worked? If you just plugged it in and
everything worked, then the Device was shipped to you preconfigured. Resetting it to Factory defaults will
cause it to loose all the Preset configs and may cause more problems than it helps/fixes.


Looks like what you quoted back to me boy'o

Very testicle conversation this

C:\Documents and Settings\HP_Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HIGDON1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-16-EC-87-E4-11
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 217.95.200.7
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 194.25.2.129
Lease Obtained. . . . . . . . . . : Sunday, February 04, 2007 9:53:27 PM

Lease Expires . . . . . . . . . . : Sunday, February 04, 2007 9:54:27 PM

The device had to have been preconfigured. I didn't setup a PPPoE connection. I just used a default internet connection setup.

EDIT:

I was able to log into my modem. Pardon my not so uber understanding of the MTU, but should my router and modem MTU settings match? My router is at 1492 and the modem MTU is 1400 / MRU 1492

AHHH HAAAA

The Modem Is preconfigured with your Info. (and has been locked down so you can't change it)
It has an IP addres on the network of 192.168.1.1 Once a PPPOE sesson is established, it forwards
(grabs) the Ip it gets from the provider and passes it onto the PC via DHCP.. (Its a Semi-smart modem, made to support only 1 PC)

This is why your router isn't connecting. The modem is trying to pass the Established PPPoE sesson to the router
but the router can't deal with this, as IT wants the IP address directly from the provider. Just as it is done in the US
and else where normally.

The modem is the problem. It's working in a not so standard way. and with your US router not compatible with
the german telecom network, you can't simply replace the ISP provided device with the US router, which you would
normally do in this setup.

Your options are to get a german spec modem/router and junk both of your current devices. Or live with the fact that only
one of your PC's will be able to connect to the internet at a time. As only 1 PPPOE session can be established at a time.

Is this still English ?

Geez you guys are so much better than i, it makes me weep that i'm such a dummy.

Nobody ever said I was the best Technical Document writer around. But I think I can get my point accross

Normal MTU for a DSL connection is 1492.

I appreciate your help, I guess I'll have to put my US Spec stuff in the closet for later use, lol. I'll look at a German router I guess tomorrow...

BTW: I think your Tech Document writing was well done

No probs.. You can pickup a Fritzbox Phone 7050 WLAN from ebay right now for 60 Eur - Link Not only is it both a DSL modem and router, but it will also do VOIP should you every want to open a VOIP account for free/cheap phone calls over the net. It has 2 ethernet ports (for 2 PC's) or you can connect a switch to one of the ports and connect many more devices. best of all you can get the Firmware in English, yet still be a German Spec device... (as of Firmware ver. 14.04.20)

Now you've all worked out that the original poster has a pre-configured modem, has anyone thought how he will easily extract his ISP details to program into a new modem/router combo?

As the modem is doing all the login work itself and is also a DHCP servier, why not simply attach a hub/switch (for multiple cabled connections) or wireless access point (for multiple wireless access) or both (for both)?

YL6

Might work.. But its yet another box/connection that can fail.
Also look at how it's giving out IP addresses. It's not giving out 192.x.x.x internal addresses its DHCP'ing
the IP address it gets from the provider to the PC, instead of keeping it for itself and doing routing (Its not a router)
So setting it up this way won't work, as only 1 of the many connected devices will recieve the ISP assigen IP address.
The rest will fail to connect.

Getting a Fritzbox would combine a Modem,Router,WLAN Accesspoint and VOIP capabilities all in ONE BOX...
The one mentioned above is still avil for 67 Eur.. (Shipped)

So he buys the Fritzbox - what ISP data will he enter?

Username/Password in the PPPOE field only.

The fritzbox is a true modem and router, and can handle the PPPOE setup/teardown, routing, and DHCP correctly.

And where will he get the username and (in particular) the password from?

The piece of paper they provided him.. Didn't you read the Orig. Post?


So if he can configure a device, then he already has the Username/password..

Higdon.
This is not going to be much use to you as I have less idea than you on the technical side of things. All I can tell you is that I spent so much of my life trying to get a D Link router working a few years ago that I gave up and bought a plug and play Apple. This may not be the answer you are looking for and you certainly have better help on this site than I had access to. God, it makes me go into a cold sweat thinking about the bloody D Link router. Its in the municipal dump festering now.

UPDATE: I got it to work. I took the D-link modem out of the picture and bought a new modem/router and it works perfectly. I just copied the info in my old modem's configuration table and put it into the new one. I didn't have time to get a fritzbox but I got a pretty decent NETGEAR piece that is pretty easy to use. It also had options for which country it is used in and multiple languages, maybe it's compatible with the US system as well?? I dunno but it works for now. I just hope all goes well with hooking up my X-box 360. It will be here tomorrow and I leave for business tomorrow so it will be a good while before I test that out. Thanks for all the helps!

Hi,

The Xbox360 live service is transparent, all you need to do is plug it in. If you need any help let me know. I've got mine plugged into a switch which goes to a router, then to my router/modem. The router is 192.168.1.1 the router/modem is 192.168.2.1 with the router doing PPPoE pass through via the router/modem, I never have a problem & the 360 plays nice with the rest of the network. DHCP works for all connected systems, and my entire network is going through one cable from the switch to my router. In much the same way as Mac's "just work" so does Xbox Live. I've even done voice comms via a headset with a mate in the UK, works like a charm.

That sounds like good news. I was thinking that it would be that way, but considering how things have gone so far I could only expect hiccups, lol.