Getting set up with DSL from T-Com

Anybody in the Grunwald-Strasslach area having trouble getting a DSL connection with TCOM.

Any suggestions how to go about dealing with TCOm. The previous 2 owners of the house had a dsl connexion . With me it has been impossible for tcom to give a straightford reply.everytime i get a differenct answer - from dsl not possible to wait for few more days...

Have spent countless hours on the phone trying to get heard on their hotline.

I have given up - any suggestions would be gladly appreciated. In the meanwhile feel totally disconnected

Welcome to the world of T-COM hell!!! Run a search here and no doubt you find many threads ranting about T-COM. May-be take a look at Kabel BW. I don't have it but several friends rave about it.

Feel free to contact us through the usual channel to see if we can help. There's no charge if we fail!

keep in mind, in case you're using an english OS computer, once they do get the connection established to the router you can't use their software. You have to manually build the connection, which is explained in another thread here. This gave me headaches until I found the solution here.

How far did you get with DT? Did they send you a contract? Do you have the magic numbers needed for your access? What question would you like answered?

In general Telekom are no better or worse than any other German company - are you expecting them to support you in English? I've emailed them many times in English and always had an answer in an hour or so. English speakers on the phone are a bit rarer, so you need patience.

Genesis Systems are T-com partners (and have several other Telecom partnerships). So if you need DSL or telephone products or services from an English source, call us!

If you use wireless you need no software at all. English OS shouldn't cause any issues.

I can vouch for Genesis, had me sorted out in a jiffy!

* reminds me - have to make the bank transfer tonight!! *

this might be a stupid question, but i am being serious,

is it possibly to have internet without having a phone line?.. i dont want a home phone but i only want the internet.
can it be done?

well, you can have it without a phone and having to pay for a phone, but for wireline access you require a Line.

So in short Yes, sure DK and YL6 could say more!

2007 will be the year of "unbundled" DSL (i.e. Internet without telephone). It has long been possible to get cable-based DSL without a phone line for those areas that are already connected to cable TV services. Late last year the regulatory authorities successfully stopped Deutsche Telekom forcing customers to have (and pay for) a phone line in order to get DSL. As DT own the line into every house they were forcing customers to have a phone line even if they bought their DSL and internet service elsewhere. So far only a few providers offer DSL without phone - the ones I know of are QSC, freenet and Alice and Tiscali (in Frankfurt only). I'm sure more will follow. These providers all offer a VoIP service for telephone services over internet, usually as an optional extra and partly as a result it is expected that 2007 will be a boom year for VoIP products too. The main problem the authorities are having to deal with is lack of access to emergency services over VoIP channels, although this is sure to change as the infrastructure is finally understood (and to some extent legislated for)

I've had two experiences with DT which have left an impression.

The fist was with a friend, who took over a flat, in Freising (Munich) I think. He left the connection as is, and paid the bloke he got the flat off each month for the bill. Then the bloke left for South America, so closed his German account. My friend then spoke to DT and said he like the bill in his name, and would like to keep the number, etc. DT said OK, they then sent him a bill, asking for cash for a new connection, the outstanding bill, and told him he'd need a new number. Then the comedy began. It went something like this.

DT: "so you owe us 400DM, plus 100DM then the ongoing monthly charge."
My mate: "but I want to keep my number, I've lived here for 12 months all my friends have my number"
DT: "No you have to have a new number too"
My mate: "So either, I pay you 500DM plus a monthly fee and I have to have a new number, or you lose 500DM plus the monthly fee and I lose the ability to call out"
DT:"Yes"
My mate: "OK, I choose you loosing the 500DM"
DT:"You can't do that!"
My mate: "it's not my phone bill"

The kept calling him back for weeks, eventually they cut off outgoing calls, but he could still receive calls on his old number. When I was in Munich, I paid DT 40DM a month for 18 months or so and never had a working phone.

Then I spent the better part of 12-15 hours sitting on the step of my Apartment for 3 days, waiting for an engineer to hook up my DSL, I had all the kit, it was all connected up, it just didn't work. At one point my flat mate was talking to DT on the phone from work, and me on the mobile on the steps. The woman from DT claimed that the man had showed up and that nobody was there, a normal enough assumption during working hours, but not when I was sitting on the step in front of my building watching and waiting. this went on for three days, they made appointments, I waited, nobody showed. Then they made an appointment for 8am Saturday. Naturally suspicious at this point we got up at 6am. The entry phone rang at 6:55am and we pounced on it.

The engineer was surprised we were up so early, he'd only just been given the job as a last minute thing, and he was told it was a 7am call, but he figured nobody would actually answer. However after he plugged in his kit, and then tweaked the box on the street downstairs we had a working connection by 7:30am Huzzah!

Does anyone know if there's anything on the horizon to improve DSL speed for those of us on the edge of coverage? I'm in a village that's about 7km from the nearest DSL substation (or whatever the appropriate term is). Because of this, I was told I could only have 768Kbps/128Kbps (although I'm paying the T-DSL 1000 Tariff). I'm grateful to have that, it's not like it's slow or anything, but I would happily pay 2-3 times the price for 2-3 times the speed. Hearing of these 16MBps connections people in the city are getting are depressing to say the least.

The outlying areas are getting a general preference for 25/50Mbit VDSL using fibre optic. Many of the country areas are seeing excavation work on the streets and the installation of fibre-optic concentrators, which are a requirement for this faster service. Such excavation is less practical in the cities where 16Mbit already exists, and of course it brings internet to the remote masses who currently live without in many cases...

Strange, cause I just read in the News paper the otehr day, they a huge part of Dachau, was NOT going to get ANY kind of DSL cause DT are too cheap to deploy it, even though 40% if the people in the area want it... And this is in a decent size city. And there are still villages of around 2000 houses that want ANY form of DSL, only to be told NO, it would cost DT to much to deploy it... You know what they told all those potential customers?.. Use DSL over Sattelite. (Limed to 1MB Downstream, and requires an ISDN line for the Uplink) Basic monthly cost..Over 100 Eur...

@YL6
Your usually pretty good with your research, but this DT/DSL game has been going on since DT started rolling of DSL 8 or so years ago. There are tons of
potential customers out there but DT doesn't want to deploy the hardware. They would much rather consentrate on the inner/core cities. Hell, I'm less than 800m
from the local office and I still can't get 16MB DSL and it's been out for how long? I'm guessing when they bring out VDSL2+ at 500MB my area MIGHT get 16MB DSL, and no I'm not in a small village, I'm in a city of over 15k people... If you have any good contacts at DT, call'em up and tel'em to pull ther ($*&@*$#$ heads outta there asses..

One of these days some company is going to start serving all the people DT refused to with 100MB or even 1GB ethernet over fiber directly to every house. It will only be then
that DT will get their ass in gear... MAYBE.. But by then it will be too late..

DT_RankMode = Off