@Jelly
Perhaps.. But they rarely even do this for companies under SLA and paying BT millions every month. What makes ya think they'll do it for the Avg. joe with a standard phoneline

I have a list of aprox. 15 different BT offices I have to call for different problems, cause all the different depts. don't talk to each other, and can't be bothered to xfer calls or give propper phone numbers out. This is not only a BT problem, but a problem all over the Telecom industry.