DSL internet

Hi, here's a question for you computer buffs. I've got DSL at home but when the phone rings and I answer it the connection goes down for a minute or so and when I put the phone down after the call, it disconnects again. Any ideas why? BBulldog suggested it might be to do with the voice over IP.

This can be caused by a telephone being connected directly to the phone line before the Splitter (instead of afterwards). Have you got a wired extension telephone or bell?

What you should have is:

1. Only the splitter connected to the phone line directly - no extensions, etc.;
2. DSL modem or router connected to the DSL port of the splitter;
3. Main telephone and any extensions connected to the telephone connector of the splitter.

Thanks for that, what we've got is two phone boxes working parallel on the wall, in one is the splitter and in the other one is the cordless phone. In the splitter we've got the DSL plug and the telephone connection to our telephone with the answermachine. We've looked at the splitter and there are 3 places where one could put a plug in but of the three two have got the telephone sign crossed through it.

I hope you can understand me...

Disconnect the cordless phone and try it out. See if internet goes off when a call comes in.

Yes, when we took the one phone out it worked no problem. Can we put an extension in the splitter?

yes you can, You should be able to direct connect and extension. Next time we are down i will have a look at it

maybe a second splitter would work

Thanks, that's so kind of you. At least we now know where the problem lies.

what we have to do is take the cables from the extension and fix them to connectors b2 ba under the small panel on the front. It should then work ok.

This can be sorted quite easilly... i you have an analogue service.

Fist of all, establish which is the First socket in the house..

Connect the spltter as usual, then remove the cover thats at the bottom..

From left to right... Ignore the first 2 connections.. The second 2 are your Telephone outlet pair.. the last 2 are your Raw DSL outlet pair.

using any spare pair of cables, daisy chain them together, from the DSL outlet and connect them to connections 4 and 5 on a network socket..

I will try and find pictures of an example, later...

G

that does not seem right Satman, its the normal analog telephone that is causing problems not DSL.
No good connecting the DSL to a network socket.

She has the same Splitter as i have with these connections. The extension to her 2nd tel has to be connected to the points b2 a2

The problem is the wiing configuration...

separate the dsl at the earliest opprtunity and run it to the Modem.. (via a Neworh socket... )

G

Since having changed the plugs around, we now have an arrangement we are happy with, thanks so much for your helpful hints.

one extra question ... how do you "disconnect the cordless phone"?

The same way you connect it sarcy!

cheecky bugger but the answer is at its base station