DSL problem...please help:(

Hey everyone,

Around 4 weeks ago, I ordered the DSL 2000 paket with the SpeedPort W 500V WLAN router. After a long wait, I finally got everything on Saturday and I installed it. But, as it turns out, it doesn't work...the DSL LED on the router is red. The Telekom people are real idiots and have no clue what is wrong.(I am a Computer person, so the solutions they gave me, like maybe you plugged it wrong, were not the case).

If I wait any longer without Internet, I will go mad :doh: . Anyone who maybe had the same problem and can help?

Thanx
Alina

Have you actually had a letter of confirmation from telekom stating which date your DSL will be connected ??

So you have the cable from the router/modem to the splitter, and the cable from the splitter to the wall socket of your tel and the light is still red then you have no DSL line. What did Telekom say?

waiting for bbulldog...

meanwhile


hang on...???

britboard per "handy" oh right

It is still bbulldog nothing else, please keep it that way.

:doh: sorry! :doh:
jaygay

DSL setup, I know you are a computer person but sometimes we make mistakes

Bbully, what if you haven't got earphones and a flatscreen . Will it still work ...??
You will need a keyboard and a mouse though ...

not to get the red light on you dont

Well, Telekom was supposed to activate my DSL line on Jan 19th. And they said they did. I have a letter at home from them saying they will activate it then. They said yesterday that it's most probably something wrong with the router and that I might need to have it repaired.

Thanks for the pic ..Trust me, I thought and hoped I made a mistake...I checked it multiple times and I called them like 10 times already..no one knows what is wrong.

repaired? tell them to send a new one and a retour packet for the old one.
they are not known as the Telekomoker for nothing.

Although i had a good one on the tel once. Had no internet and the guy said your 'knotenpunkt' in dormund is broken. The next day someone else on the phone and everything was ok there end. The day after they sent a technician and his 'lehrling'. They came into my house and asked to check things out. The lehrling said its my Network card thats broken. To which i pointed to a pile of three network cards. He then said my cable was broken to which i asked if he had seen the pile of cables next to the network cards. I then told him to shut up as i am a network technician myself Well two days later the technician came round again without the young lad. He didnt even come in as he said he knew everything was ok at my end but had to ring and say hello . Well in total 9 days without internet and one conference call that veela made with some big bosses of telekom and surprisingly our knotenpunkt in Dortmund was repaired. If only they had listened to the first guy!

First, I will still have to check it...I still think that it is a connection problem (most probably my DSL line is not activated)...

The weird thing is that the people working for their service department are calling the same HotLine number that customers are using...and of course it's always busy... I know cos I've been trying to call that number many times so far...

do you know anyone nearby with dsl where you can test the line with their router? You only need to connect it for a couple of secs. Would be great to prove them wrong

Good Idea Bbully, doh, why didn't I think of that.
You just have to plug it in for 20-30 secs to see if the router works...

When I first had my DSL installed at the end of last year it didn't work even after the line had been enabled.

I went through everything several times and in the end resorted to speaking to the customer services.

They gave me all the usual crap about unplugging everything and plugging it back in, which obviously I had already done. The problem was finally sorted by updating the firmware of the Fritz Box router they had supplied. Apparently even though they had supplied the router the firmware wasn't capable of handling the 6 meg connection straight from the box which is bloody ridiculous. Anyway a download from their website sorted it...

Maybe worth a try.

I was also advised to check the wires on the back of the telephone socket. Apparently if there is a very slightly loose connection the telephone works fine, but DSL won't. Sounds unlikely to me, but its an easy thing to check.

Haha...well...I ordered my packet on the 6th of Jan and have not accessed the Net at all so far..first, a Post problem...I just moved in Frankfurt a couple of weeks ago and I didn't really know what happens to DHL packets when the person to receive them is not at home...I thought, innocently , that they are supposed to simply leave a note in your mail box so u can pick it up at the Post Office...but NO ..to make it easier, he left it at a store nearby ...and no one let me know...for 2 weeks... :excl: the people at the Telekom were saying it's on the way...but it was not arriving ...so finally I found out someone else took it:D...and got it!!!

And now as it turns out it doesnt even work...so...good luck getting Internet with Telekom and Deutsche Post!!! :$

no comment

Count youself lucky. UPS just send it back without leaving notice...

Well, there are a couple of wireless networks "running" around...unfortunately only one unsecured that rarely works ...too far away I guess...but I dont really know the people who have them and their location...plus my German is bad and I would guess they don't really speak English:D...but I will check it with the Telekom today...and see if it does work or not...

"Apparently if there is a very slightly loose connection the telephone works fine, but DSL won't. Sounds unlikely to me, but its an easy thing to check"

this went into a habit for me, everytime after I finish hoovering :$

OMG :doh:

this router is a new one specially for higher speeds. the latest is version 1.23 as of Dec
I have the 1.20 on mine and dsl works fine

download from here if you want to try

http://www.telekom.de/etelco/downloads_nav..._1626-1,00.html

The UPS Drivers are on such a tight schedule, that they just don't have the time to leave notices in the letterbox.
They will either leave it on the doorstep, or just send it back to the sender stating that the parcel was not accepted.

But do they at least inform u of when they are supposed to come? I had a UPS delivery once from Dell and I waited for a week at home every day hoping it would come...wtf??? some people have a life too...

Speaking of UPS here, and going way off topic , I was told by "someone in the know", that UPS could in fact send all their parcels out on the same day. They deliberately send the normal ones round the block again to slow them down, so the Express Service (ie same day) can be justified along with the expensive fee!

Constantly being ripped off ... :doh:

It may well be that the line is still not activated. They told me my line was activated only to find out later that it hadn't been.

Are you also sure that you followed the installation setup correctly? Not only plugging it in. You need to set up the router too.

UPS are bloody useless at delivering packets, the last two things we were to have delivered by them never turned up as the driver "couldn't find the house". This was at two separate locations. So whats their solution, they send a postcard with Deutsche Post to see if they can find the house :doh:
Then you have to call them to explain to them where it is!
No other parcel service seems to have this problem, they all seem to find the houses ok, last week we came home to find 4 packets delivered by different companies distributed to various neighbours (who we don't actually know yet, so was nice of them to accept them for us) but most companies had left no indication where they had delivered them...

sorry, needed a rant!

Oh, hold on, DSL thread, not UPS, ok, I'll have a rant at that then.. bloody telekom, blah blah blah, not enough ports free, blah blah, need to dig up the road, etc etc.

They managed it in the end, but had to dig up my neighbours drive as they had not connected enough cables to the house.

no you dont, this is only the light to show that a dsl line is available, it is not the light showing that internet is connected. That is a different light, as it never lights up red, either on (greenish) or off.

Of course to get internet you have to have the router setup too. see here http://service.t-online.de/c/56/47/19/5647194.html

It's already clear that the DSL connection isn't working since there is a red light. Of course you've got to get that fixed first, therefore my comment that it may not be enabled (as was my case) even though they told you on the phone that it is. Of course, it can also be other things, like dodgy wiring somewhere or a dodgy router. Nothing for it but to get Telekom onto it again.

i agree but it is telekomikers at work

If you have a splitter that was sent by T-kom.. you have ordered DSL..

Many older Telephone sockets actually have Resistors fitted to the rear of them. This is something to do with the old privacy laws.

Remove the Resistor, which is to the eye, just a lump of moulded plastic..

This is a very very common problem... Check ALL sockets in the house!

Good luck

G

I had the same thing last week while helping a neighbour with the same kit. Despite telephoned confirmation that DSL was available it wasn't until midday the next day.

Without the DSL led showing green you'll get nowhere.

John

Sometimes the problem is the difference between "Freischaltung" und "Anschluß". When you phone customer service, they can see in the computer that you are "Freigeschaltet" meaning it is possible for you to login to a server, but that doesn't help if the technician hasn't physically connected your line to a DSL port at the exchange (Anschluß) that generally happens at some point in time after the "Freischaltung".

It sometimes helps to talk directly to the technicians at your local exchange, if you can get their number, that is. I have to say, that when I have had problems with DSL, they have been very helpful, nearly overly so when my connection went "slow" recently.

The hot-line people can't do much other than look what the computer says and put in a ticket. After that you are dependent on the technical people -- Maybe they are just better than average in this neck of the woods... The tickets seem to be worked-off in chronolgical order, although I got the impression that existing connections may be prioritised over new ones.

Hi

The problem is that DT have not activated your line.

No matter what lies or BS they tell u in the shop or when u call them it is not activated and they
wont do a thing about it.

all you can do is wait (and they will charge u for how long u wait- even though they lie about you
not being charge til u first use it) until they activate it.

weve and other people we know have had the same experience.

all u can do is keep going to the shop and calling and telling them to activate it.

Deutsche Telekom are the worst company i have ever had the misfortune of dealing with.

after all the crap ive had off them, it is enough to make u go insane.

Good luck... you will need it!!!

Thats a little unfair.

DT certainly are not the most efficient, but when they say it will happen.. it usually does.

If you have any problems, my other company is Eventful communications, and we are TD agents.

PM me your details and DT Customer number and we can check your status.. It sounds more like a wireing issue to me!

G

Hi

I would say that is not unfair.

Im looking at creating a webpage regarding the issue as it is so bad.

Ive been in Berlin 6 months now and have been trying to get broadband for 5 and half of those months with no joy.

DT
--
Dont turn up when you have an appointment, no notification, even after waiting 3 weeks!
Incorrect billing charges.
Customer service that lies, unhelpful, abusive, cuts you off, puts you thru to dead no's,
advises you to call back another day (why? in england & ireland where i have lived they deal with your query there and then!)
Repeated visits to the deutsche telekom shop because the customer service wont do anything.
Deutsche telekom shop staff repeated lying to you.
They refuse to activate your modem saying that it is a problem with your pc / u havent set it up correctly or because its christmas time. (yea a new Sony Laptop with built in WiFi which i have used frequently)
Charges for broadband (2 months at around 150euro per month for some reason, even though they havent installed it and ive returned the equipment because they refused to activate it, and lying and abusive service, i wouldnt be treated like that by any company) -- how do broadband charges of 150 euro per month add up when the monthly charge should be 45 euro all in?
So far the "BackOffice" is dealing with it? but thats been going on since xmas!!

GREAT SERVICE!!!

Then there are people who live in the same building who have had problems with them not activating the modem.
Large bills for no reason (when ur on the fixed price tariff)

I think its because we are foreigners.

Living in Berlin is great, but it is a Broadband hell i have been (and still am) going thru.

trying to get by on a dial up connection which i havent used since the internet was first invented!!! for christs sake, is it too much to ask!!!

I run an e-commerce business so broadband internet is VITAL for me. Fuck you very much i say to Deutsche Telekom, i will never forgive you as you have cost me 100's of pounds of lost revenue and countless amounts of cash through costing me so much more of my time which is more valuable.

I have previously worked as a Broadband Consultant so am familiar with how things work... and Deutsche Telekom need to be destroyed if u ask me.

Good luck, your sanity will need it!

So your German is perfect and you had the patience to deal with the folks in the Call centres?

Possibly not... I aint slagging you off, but its too easy to loose your cool with T-kom,

We are a German company run by Brits.. our T-kom dept speak fluent German and have Direct access to t-koms Data base.

99% of problems can usually be resolved within 3 working days..

G

what? you do that yourself..

Got to agree with Satman. When I've had problems they have nearly fallen over themselves to fix things as fast as possible.

Even when the T-kom shop f***ed-up when I moved house, the techies had it sorted in a couple of hours. When I had slow data on the DSL, they looked at it the next morning (Saturday, both times) and put me on another port completely the second time -- all at no cost to me and very friendly...

Of course, if you phone up and shout at them in english, you can't really expect much in the way of help... You have to talk to the right people in the right tone.

BTW: Nice intro to the board Maverick

Hello all,

new user, new question ...

I have moved into a flat in Munich for 2 months only and am trying to get DSL working. My landlord has a Teledat 302 modem installed which flashes its little lights when you turn it on and then settles down with the link-level light on - so it looks like it has a connection to the exchange all OK.

Unfortunately, I do not have software or documentation, so I do not know how to talk to the Teledat 302.

Apparently (from a post elsewhere) it is only a modem, but it has a LAN port so it "should" have a default IP address ? Perhaps not - I can't find it at the moment.

Anyone know how I should configure it ? I have applied for and am being sent (hoffentlich) a T-online flatrate account and its associated bumpf, but mein deutsch ist nicht so gut and my attempts to get through to a techie at DT are frustrating due to my own lack of communication skills auf Deutsch.

What are my options ? Can I go out and buy a Dlink or 3com box to replace the 302 and provide better firewall/routing/WLAN functionality or is this asking for trouble ? Are there any parameters I would need to set on such a box for correct working with the xchange ?

If I do that, will the new box work in England with BTs network (reconfigured maybe) or simply not due to differences in DSL standards ?

Any straightforward explanation of what I have in the Teledat 302 and what I need to get connected will be gratefully received.

Thanks in advance.

Regards,
Rick Loukes, newbie

> it looks like it has a connection to the exchange all OK. The T-DSL light is green?

Yes, like the bug eyed monsters.

> Yes it is only a modem, you hook the LAN port to your computers NEtwork port. A DSL Modem does not have an IP address

OK, thank you. I was starting to understand that from other research, but I am puzzled about the way the LAN port is used without any IP - do you know what protocol it uses ? Presumably the PC software makes the PC LAN port a gateway between the Teledat protocol and the internal TCP/IP layer.

What do Linux users do ?

I will see if I can find out about UK/DE router differences and then buy something to do the job better.

Sounds like I will not be able to use the connection without the T-online software - richtig ?

Thanks very much for the help. And the offered help !

regards,
Rick

if anyone in the frankfurt area is having problems getting dsl broadband etc, I would thoroughly recommend the IESY cable internet connection. if you have a cable TV connection, a guy will just come round and install a new socket and you will be able to access the net at up to 2000 speed with a standard internet cable/router etc.
Only took 10min to set up and after another 15min I was online! no probs with billing, it costs me 19.99 EUR per month for the net, all inclusive. www.iesy.de

My personal experience after 221 phone calls, having to go to the engineers offices personally, no telephone for 3 weeks and no DSL for 7 months, is that DT are worst company I have ever had to deal with. Everyone in our block has moved to Hansenet/Alice. We will have nothing to do with DT/T-Online.

Topic: The post is too long, so I hope I'm not repeating what others have said...

I've forgotten what they call it exactly, but there are two types of router/modem. One works, the other does not. DT often send the wrong one. DT also forget to manually connect DSL outside your home in the box on the street... but the engineers, only need to test the line and call you back if that is the problem.

OK, I went out and bought a Netgear DG834GB "Wireless-ADSL-Modem-Firewall-Router".

It is more than I need here but, as I mentioned, I am hoping it will also work as a back-up in the UK if my main (only) router fails. I can at least use it as a WiFi access point to reach more of the house.

The K&M guy seemed to think it should work OK with DT. He also had a useful tip for how to put the 12 digit numbers from T-online together to make a user ID for the connection. I would never have guessed it on my own.

24 digits is more than enough to address every particle in the universe, nicht war ? - probably with built in error correction.

Any tips for setting this box or similar up with T-online ?

It has a web interface, I think, but I have not tried to set it up yet.

Thanks again.

It feels like progress.

Regards,
Rick

Ok have you got your internet connection info from t-online?

the Router/Modem goes instead of the Modem you already have. like this

It has a web interface and it is in english too.
Once the setup is done switch on the router then the computer. Start the browser (Internet Explorer) and type in at the top http://192.168.0.1 and enter a password box comes up and enter admin as name and password as the password. This needs to be changed later.

next comes up country and language, so Germany and english you can pick and then no i want to configure the gateway myself the next menu comes up and at the top require a connection loginyes, encapsulation is PPPoE login is that what the guy told you to do with to make up the ID under it your password from t-online. Idle timeout 0 press apply and you should be able to get on the internet

Thanks. This set-up is much more familiar. I will have to read up on how the LAN port and protocol is hacked to do PPPoE for this LAN attached modem configuration. Not come across it before.

I just checked the Netgear CD and it seems to have pretty good documentation, including the T-online overspecified numeric login stuff described clearly (auf deutsch). Also found someone hocking it to UK customers on the net so that is good too.

I am still awaiting account details from T-online but hopefully they will come soon. I have asked them to FAX or email them as well as post them but nothing has come through so far. I only arranged it yesterday, though, so it is early days yet. I now need to make sure my flat mailbox has our name on it for the postie.

Thanks for all the help. I was pretty puzzled before due to lack of familiarity with this LAN modem thing.

I'll post again when I get more problems or a successful connection. Maybe make a short new thread for others to see the dialogue under a useful heading.

All the best.

Rick

you dont need to do anything like that, it works automatically.