Concert tickets lost in the post - Munich

Hey, as you've probably read, I'm like a MASSIVE live music fan, I ordered 2 tickets to see The Arctic Monkeys at the Atomic Cafe on Saturday & the tickets are lost in the post. Basically, ticketbox have said that they sent them ages ago, the post office have said I signed for them. But I've never seen them. The likelyhood of seeing our tickets before Saturday is very slim & I'm so angry that no-one is taking responsibilty, we're not likely to get our Geld back. Any advice?

If you paid via credit card - call up your company and dispute the charges. You might not be able to get to the concert but at least you might be able to get your money back.

Goodluck

And get the post office to show you the signed docket for the delivery. They are supposed to make sure the right person signs for that stuff (although they usually don't).

it could be that the post man got a neighbour to sign for them, who still has the tickets (either because they forgot to pass them on or they are palnnign to go to the concert themselves). Ask your neighbours and ask the post office to provide a copy of the signature.

Stay at home that night and whomever of your neighbors comes home talking about the awesome concert beat the fuck out of them.

Is the post office saying you signed for it? If they sent it simply by "Einschreiben", this only means that the mailman signs that he delivered it into your mailbox. Or some mailbox... My name is slightly simillar to another name in our building, and I've already found an "Einschreiben" for the other guy in my box.

I'd guess the legal situation is murky depending on whether or not a judge would believe that a signed delivery slip of the mailman is prima facie evidence that the letter has been delivered, and whether you accepted the risk when you ordered by mail... It still might be worth disputing with the credit card company. YMMV...

Credit card company will cough up. Just tell them you paid for goods that never arrived. Onus of proof is on the supplier - it instantly again becomes THEIR problem. It is called a "charge back" in the business.

I didn't use a credit card, Ticketbox take the money out of your account when you order the tickets. I have one last hope that my idiot hausmeister signed for my tickets & he forgot to tell me. My friend says she can see him there biggin' up the boys on Saturday night! I'll go check with him tomorrow morning.

Ticketbox have said that my envelope was placed into my postbox on 25th October. The post office have also clarifed that someone signed for this envelope. I have yet to see it. So, basically, no-one's taking responsibility, as to each party, nothing is wrong, they 'appear' to have done their job. However, I've never seen these tickets that apparently I should have! It's so annoying cos there's nothing I can do about it!

Grrrrr! One good thing that's come out of this... I'm practicising my german!

Yes there is; demand to see the signature as people have suggested.

Good luck.

There are two kinds of Einschreiben: Übergabeeinschreiben and Einwurfeinschreiben.
Übergabeeinschreiben means that you personally have to sign for the letter, Einwurfeinschreiben
(the more common form) means that the postman signs a paper slip himself after putting the
letter in your box. If the tickets came via Einwurfeinschreiben you might have a hard time proving
that the tickets did not arrive ...

I've admitted defeat. Such a shame, I really wanted to go & it's so annoying to think I've spent the money & it was in no way my own fault. What I can't understand however, was the fact that my White Stripes tickets came from the same company & they were just thrown in my postbox in a perfectly ordinary envelope. Wonders will never cease.

Next time go to Marienplatz and buy the tickets at the ticket counter, they sell them at for everything playing at Atomic Cafe and most other places. It's also cheaper because you don't pay the postage charge.

Next time use a credit card (not a debit card) - you get excellent consumer protection.

I would really talk to your neighbors. I have had concert tickets held by my very friendly neighbors and they just did not get around to telling me that they had them...fortunately I always got them before the concert. Put a sign up by the mailbox asking whoever may have signed for them to please place it in your postbox or bring it to your door.

I have had this problem. I hadn't recieved the tickets in time (from eventime!) but I got very lucky because I took all my forms (confirmation e-mail etc.) to the concert, spoke to the ticket office, told them hwat had happened and they basically took pity on me and my friends and let us in anyway... :-D

I then recieved the tickets in the post about two days later...had I not got in I would have phoned the credit card company and told them to cancel the payment...