First of all, I am generalising in this post, and I do realise that aside of cultural differences there are also individual ones.
The situation is that I have an IKEA-geschenkenkarte from another country, where in the homepage of that specific country it sais that their geshenkenkarte can be used in following countries: and here is a list of EU-countries, Germany being one of them.
So there is the fact that I should be able to use my card on a German IKEA-warehouse.
Having had trouble with similar issues before I had my friend call IKEAs personal service here in Berlin and ask about this issue. The lady in the phone said no, you cannot use a gechenkenkarte from that country in our German warehouses.
My friend then said that we had read on the homepage of the country where the card was issues (Sweden) that we can indeed use it in Germany. Even so the woman said once again no. "No, you cannot use a geschenkenkarte from Sweden because of the different currencies." Without even replying to the fact that it said on the Swedish homepage that we could.
Fact being that it is after all a Swedish company, so they should know right?
We later called to Sweden just to ask about this, and they double checked it saying it is fully possible, only that the German warehouse decites the currency rates.
Now this is something I have noticed, in Germany, even when presenting a fact, the person receiving this fact can still refuse to admit or even look it up themselves. It has happened before, the last time being a car rental service saying I needed a BE license for their car and a trailer even when I had papers prooving them wrong. He simply refused to look at the paper stating he knew better than me. Sure, by all means except I had official papers stating he was wrong.
This is part of the German stubbornness that I have encountered, and as it might be charming in a way it does cause quite some inconvenience as I can't stand being told I am wrong when I am right, especially when something important depends on it.
I'd like to rent that car and I'd like to buy my furniture from IKEA but this stubbornness is driving me insane. Really, German people are really cool and interesting for the most part but why do you have to be so pig-headed? >__<
So people, it there a way to tackle this behaviour or do I need to live with it, what forms of papers do I need to proove them wrong. Really, I don't know what to do.
Am I the only one that has experienced this? My German friend also said he hates that they are often like this, so he has noticed it too living in Sweden for a couple of years where they are generally very helpful, people working in stores and such that is.
And even my friend who complains about the stubborn Germans is a little bit like this. If he thinks something is in a way, he tells me as if it were a fact, and even when I suggest something different he will deny it, almost defend it. It's like if he hasn't heard of it, it doesn't excist.