Explor, I went to the trouble of looking for the right website for you, which includes telephone numbers and other contact options, as did Poppet - the telephone helpline is even open on Sundays!
Why on earth don´t you get on the phone and tell them what is wrong - they are the experts and should be accustomed to dealing with people who don´t know one end of a phone from the other!
I bet within five minutes of calling them, you will have the problem sorted out!
Thanks for your pains robinson100, but I did it way before, you suggested. The problem was that I dont know much German (thats the reason I am posting on Toytown) and with what little German I do understand they told me to call on Monday as it is a sim issue. Not sure why!! So will try tomorrow and let you know.
sorry for being bland but you didnt sound good yourself.