AbeBooks is an online marketplace for books. More than 110 million new, secondhand, rare, and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. Readers can find bestsellers, collectors can find rare books, students can find new and used textbooks, and treasure hunters can find long-lost books.

AbeBooks is a subsidiary of Amazon.com, Inc. AbeBooks, an online bookselling pioneer, was acquired in December 2008 and remains a stand-alone operation with headquarters in Victoria, British Columbia, Canada, and a European office in Dusseldorf, Germany.

We are looking for an English native speaker to join our team for the UK market in Sales and Account Management & Customer Service. In this role, you will help us to support our key accounts , deliver first class customer service and attract more booksellers to join our marketplace.

This is an junior level position with a permanent contract, and the job is located in Dusseldorf, Germany.

Your Responsibilities:

Sales and Account Management

- Develop and implement bookseller acquisition & retention campaigns
- Key account management for booksellers
- Coordinate the organization of events and attend book fairs in UK
- Monitor the performance of our English speaking booksellers and support initiatives to increase the overall service quality
- Coordinate the communication with the English speaking bookseller community
- Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base Customer Service
- Build and continuously improve the customer satisfaction
- Provide qualified and efficient customer support for booksellers by email and telephone
- Resolve customers’ technical issues with the support of our technical team

Your Profile:

- University Degree
- English as a native language
- Advanced English level
- Strong communication skills, written and oral
- Ability to work in a busy environment and to coordinate activities among different departments
- Strong bias for action and ability to prioritize
- Open minded with a “hands-on" attitude
- Profound knowledge of Internet and e-commerce
- An interest in books
- 1-2 years of work experience in the field of sales and/or customer service

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application!

Please send your application (cover letter, CV) in English by e-mail to: jobs@abebooks.de

Abebooks Europe GmbH
Astrid Neunfinger
Ronsdorfer Str. 77a
40233 Düsseldorf
Germany
E-mail: jobs@abebooks.de