I've been searching all over the internet for help with this issue and your forum keeps turning up, so I thought I would see if anyone here could help. I was in Berlin last month and my first ride on the U-Bahn I accidentally bought a short ride ticket instead of a regular ticket and happened to get stopped by the transit police. It was my stupid mistake and I accept that. I was given a 40 euro fine that I need to pay.
However, I understand very little German and can't figure out how to pay this. I've emailed BVG (Berliner Verkehrsbetriebe) and also called them, but keep finding myself unable to communicate as I only speak French and English. I haven't been able to find out if there is a way to pay online or mail a check. I live in France, so I think I can use their IBAN number, although I don't know what name is on the BVG account or who I would contact for a receipt. I was given a form when I got fined, but the numbers that I think are my "bankleitzahl" and "Konto-Nr. des Kontoinhabers" aren't fitting in the boxes. I'm feeling a little foolish and lost so I would appreciate any help.