I am also facing this problem. I just bought a Belkin Wifi router. It is having the same problem that I faced before while connecting to Alice DSL for the first time. It prompts me for my userid and password. Right now, the Belkin wifi router is unable to ''speak'' to the Siemens modem from Alice.
Alice insists that there is no password set. But the initial setup of my Mac prompts me for the password. Miraculously after some weeks it worked while I was troubleshooting with them on the phone. I still do not know the password.
This time, I have tried possible passwords like the userid, my birthdate, 123456, my password choice (like Alice told me) and they do not work. I have not
chosen a password before. They say that it works without a pasword but it doesnt because everything is prompting me for a password.
I know this hardware doesnt belong to Alice but it is a connection issue and the hardware works fine. Since my account doesn't have a password, I have asked that they please set a default like "alice" or something and tell me, so that I can input this. But still I have not successfully gotten them to do it.
I have called their hotline many times and they do not wish to transfer my call to another colleague who might speak English. If anyone can offer some advice in not-so-technical terms, I would appreciate it.
I'm afraid you've not described the problem very well, at least not in order to be able to help. Some questions:
- Is this a Belkin WiFi router with modem? (a model number might help)
- What do you mean it can't "speak" to the modem. What does it try to say, what are you trying to do or what is the error message?
- What/why/where is your Mac prompting you for a password?
- Does the Belkin router have any the possibility to connect by wire to your Mac? Does it work?