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Problems changing a personal profile photo

Picture won't show despite fulfilling criteria

Toytown Germany > Discussion forum > Themes > Metachat
BadBob
Tried to upload/change personal photo...photo doesn't show...it meets all criteria...ie. 250x250 <80k etc.
RS500Guy
I had this problem and the photo update feature didn't work for me last week, so I did this:

- delete the current photo
- logout/login
- upload the new photo
- logout/login
- clear browser cache (specifically TT if you can, if you want to keep all other cache files)
- logout/login
- come back to this thread
- click your name to display the photo thumbnail
- while thumbnail is currently displayed, reload the page with the browser reload button
- logout/login

After all that your photo should display properly on the profile page and as a thumbnail in a posting. If none of this works the problem might be with the photo encoding/file type. My advice would to try a known good .jpg image, like an album cover from Amazon or something like that. If you still have problems then you might want to contact the board admin for advice.

Good luck.
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