I had taken a flight from Rome to Cologne on 29th June. The flight was delayed by 2 hours due to the strike by Ground staff at Rome Airport.
It got worse getting to the cologne aiport at midnight, to find that the Luggage of around 30 people were still lying there at Rome Airport.
We were told that luggage would be sent next moring to our address. Until now there is no confirmation from German Wings.
I want to know, that if there is any clause or rights, in case of baggage delay for more than 2-3 days.
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Regulations regarding airline baggage delays
Claiming compensation for delayed flight luggage
from the web site:
15.3 Damage to Baggage
15.3.1 Our liability for damages through destruction, damage and loss of Baggage and of objects of personal property belonging to passengers is in accordance with the Regulation (EC) of the Council dated 09.10.1997 about the liability of airline companies for the carriage of passengers and their luggage by air transport, as worded in the Regulation (EC) no. 889/2002 of the European Parliament and the Council dated 13.05.2002, supplemented in the case of international travel as defined by the terms of the Agreement and these Conditions of Carriage.
15.3.2 If Checked Baggage is destroyed, damaged or lost while it was on board an aircraft of otherwise in our charge, we will not be liable for damages if we prove that the damage was not caused by the negligence, fault or illegal behaviour of us or of our staff or that it was exclusively caused by the negligence, fault or illegal behaviour of a third party.
15.3.3 In other cases, in particular in the case of damage to baggage not checked in and the personal property of passengers, we shall only be liable insofar as the damage was caused by our fault or the fault of our staff.
15.3.4 In any case we reserve the right to prove that the person suffering damages was wholly or partly responsible for causing the damages, and in providing such proof we shall be free of liability.
15.3.5 Furthermore we shall not be liable if and as far as the damage
15.3.5 (a) is caused by the nature of the baggage or an inherent defect thereof,
15.3.5 (B) means the loss or damage of items, which may not be contained in baggage in accordance with Article 8.4, such as fragile or perishable items contained in checked baggage, computers or other electronic equipment, jewellery, silver items, money, documents of financial value, securities or other valuables, keys, medicines, business documents or samples, passports or identity documents; unless we have given express permission in exceptional cases for the carriage of the concerned items contrary to the regulations in Article 8.4.
15.3.5 © is caused by items in the passenger’s baggage. If these items cause damage to the baggage of another passenger or to our property, the passenger must compensate us for all damage and expenses the air-freight carrier incurs.
This limitation to liability does not apply if we or our staff caused the damage intentionally or through gross negligence.
15.3.6 Furthermore our liability shall be limited:
15.3.6 (a) in the case of transport solely within the Federal Republic of Germany and for international transport within the area covered by the Montreal Agreement to an amount in euros equivalent to 1,000 SDR per passenger,
15.3.6 (B) in other cases
- for Checked Baggage to the amount of 27.35 euros per kilogram and
- for baggage not checked in to the amount of 547.08 euros per passenger.
15.3.7 The limitations to liability mentioned in Article 15.3.6 do not apply, if
15.3.7 (a) You prove that the damages were caused by an action or negligence on the part of us or of our staff, carried out either with the intention to cause damage or negligently and in the knowledge that damages would probably occur, or
15.3.7 (B) You have indicated to us when you checked in your baggage an amount of money which was equivalent to the higher level of interest attached by you to your baggage being delivered to your destination, and you have paid the supplement which we charged for this; in this case we will be liable for the amount of money which you indicated, unless we prove that your interest in the baggage being delivered was in fact lower than that indicated by you.
15.4 Loss and Damages caused by delay, non-carriage and cancellation
15.4.1 Insofar as we have to compensate loss and damages caused by delay to carriage of Passengers or Baggage by air, our liability is limited to a maximum amount equal to
- the equivalent in Euros to 4,150 SDR per Passenger or
- if only Baggage is affected by the delay, the amounts listed in Article 15.3.6
15.4.2 We shall however be freed from liability for damages caused by delay if we prove that we or our staff took all reasonable measures to avoid the damages or that it was not possible to take such measures.
15.4.3 The measures in Article 15.3.4 and 15.3.7 apply accordingly.
15.4.4 These regulations apply accordingly, insofar as we have to compensate loss and damages caused by non-carriage of Passengers or Luggage or by cancellation of a flight. Insofar as compensatory services are provided for in these cases by Regulation (EC) no. 261/2004 of the European Parliament and Council dated 11.02.2004 (cf. Article 9.2.2) these will be included in the calculation of any compensation claim.
15.3 Damage to Baggage
15.3.1 Our liability for damages through destruction, damage and loss of Baggage and of objects of personal property belonging to passengers is in accordance with the Regulation (EC) of the Council dated 09.10.1997 about the liability of airline companies for the carriage of passengers and their luggage by air transport, as worded in the Regulation (EC) no. 889/2002 of the European Parliament and the Council dated 13.05.2002, supplemented in the case of international travel as defined by the terms of the Agreement and these Conditions of Carriage.
15.3.2 If Checked Baggage is destroyed, damaged or lost while it was on board an aircraft of otherwise in our charge, we will not be liable for damages if we prove that the damage was not caused by the negligence, fault or illegal behaviour of us or of our staff or that it was exclusively caused by the negligence, fault or illegal behaviour of a third party.
15.3.3 In other cases, in particular in the case of damage to baggage not checked in and the personal property of passengers, we shall only be liable insofar as the damage was caused by our fault or the fault of our staff.
15.3.4 In any case we reserve the right to prove that the person suffering damages was wholly or partly responsible for causing the damages, and in providing such proof we shall be free of liability.
15.3.5 Furthermore we shall not be liable if and as far as the damage
15.3.5 (a) is caused by the nature of the baggage or an inherent defect thereof,
15.3.5 (B) means the loss or damage of items, which may not be contained in baggage in accordance with Article 8.4, such as fragile or perishable items contained in checked baggage, computers or other electronic equipment, jewellery, silver items, money, documents of financial value, securities or other valuables, keys, medicines, business documents or samples, passports or identity documents; unless we have given express permission in exceptional cases for the carriage of the concerned items contrary to the regulations in Article 8.4.
15.3.5 © is caused by items in the passenger’s baggage. If these items cause damage to the baggage of another passenger or to our property, the passenger must compensate us for all damage and expenses the air-freight carrier incurs.
This limitation to liability does not apply if we or our staff caused the damage intentionally or through gross negligence.
15.3.6 Furthermore our liability shall be limited:
15.3.6 (a) in the case of transport solely within the Federal Republic of Germany and for international transport within the area covered by the Montreal Agreement to an amount in euros equivalent to 1,000 SDR per passenger,
15.3.6 (B) in other cases
- for Checked Baggage to the amount of 27.35 euros per kilogram and
- for baggage not checked in to the amount of 547.08 euros per passenger.
15.3.7 The limitations to liability mentioned in Article 15.3.6 do not apply, if
15.3.7 (a) You prove that the damages were caused by an action or negligence on the part of us or of our staff, carried out either with the intention to cause damage or negligently and in the knowledge that damages would probably occur, or
15.3.7 (B) You have indicated to us when you checked in your baggage an amount of money which was equivalent to the higher level of interest attached by you to your baggage being delivered to your destination, and you have paid the supplement which we charged for this; in this case we will be liable for the amount of money which you indicated, unless we prove that your interest in the baggage being delivered was in fact lower than that indicated by you.
15.4 Loss and Damages caused by delay, non-carriage and cancellation
15.4.1 Insofar as we have to compensate loss and damages caused by delay to carriage of Passengers or Baggage by air, our liability is limited to a maximum amount equal to
- the equivalent in Euros to 4,150 SDR per Passenger or
- if only Baggage is affected by the delay, the amounts listed in Article 15.3.6
15.4.2 We shall however be freed from liability for damages caused by delay if we prove that we or our staff took all reasonable measures to avoid the damages or that it was not possible to take such measures.
15.4.3 The measures in Article 15.3.4 and 15.3.7 apply accordingly.
15.4.4 These regulations apply accordingly, insofar as we have to compensate loss and damages caused by non-carriage of Passengers or Luggage or by cancellation of a flight. Insofar as compensatory services are provided for in these cases by Regulation (EC) no. 261/2004 of the European Parliament and Council dated 11.02.2004 (cf. Article 9.2.2) these will be included in the calculation of any compensation claim.
also from the web site
What do I do if my checked baggage has been lost?
If any of your baggage has gone missing, please report this immediately to our Lost & Found counter in the arrivals area of your destination airport.
During the first five days following the loss of your luggage, the airport to which you reported the loss is exclusively responsible for the search.
After this point, responsibility passes to our headquarters. In order to allow us to pursue the matter further, please send the following documents (originals only) by post to the address underneath:
Booking code (confirmation number from the internet)
Lost baggage report from the destination airport
The contents form (BIF) given to you by the airport, which we need you to fill in and sign
Your bank details (including IBAN and Swift code in the case of foreign banks)
Your telephone number in case we have any further questions or need to give you any information
Your baggage tag
Germanwings GmbH
Gepäckstelle
Flugplatz 21
44319 Dortmund
Tel: + 49 (0)231-9245 7326
We are very sorry we have not been able to locate your baggage today. Please rest assured that we are doing everything we can to find your baggage as quickly as possible.
What do I do if my checked baggage has been lost?
If any of your baggage has gone missing, please report this immediately to our Lost & Found counter in the arrivals area of your destination airport.
During the first five days following the loss of your luggage, the airport to which you reported the loss is exclusively responsible for the search.
After this point, responsibility passes to our headquarters. In order to allow us to pursue the matter further, please send the following documents (originals only) by post to the address underneath:
Booking code (confirmation number from the internet)
Lost baggage report from the destination airport
The contents form (BIF) given to you by the airport, which we need you to fill in and sign
Your bank details (including IBAN and Swift code in the case of foreign banks)
Your telephone number in case we have any further questions or need to give you any information
Your baggage tag
Germanwings GmbH
Gepäckstelle
Flugplatz 21
44319 Dortmund
Tel: + 49 (0)231-9245 7326
We are very sorry we have not been able to locate your baggage today. Please rest assured that we are doing everything we can to find your baggage as quickly as possible.
QUOTE
15.3.6 ( in other cases
- for Checked Baggage to the amount of 27.35 euros per kilogram and
- for Checked Baggage to the amount of 27.35 euros per kilogram and
That makes roughly 54.70 - 82.05 for a nice suit.
Carry-on for all your valuable items. Just check the toiletries and shoes.
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